Brand Hubb Ryobishop Poor Customer Experience Faulty Equipment

I recently bought a table saw from ryobishop.co.za. At the time I had no idea it was Brand Hubb was the actual seller. I received my order without any problem but soon came to find it was defective, the saw would not stay on and I suspect a faulty switch. I initially contacted Ryobi who very quickly informed me that I should be dealing with Brand Hubb. At that point I emailed Brand Hubb support asking for help and heard nothing for the next few days. I then called in and a lady told me that I should email in. I told her I already did and after a little while she found my email and told me that it has been escalated. Two more days day go by still nothing and no response to my email. It has been more than a week and I have not heard a single thing from Brand Hubb. Starting to think I got ****med. Should have spent a little more money with a reputable company.