Terrible service from Brandablity!

I placed an order for branded umbrellas, but unfortunately the experience has been extremely disappointing. To begin with, I received another customer’s branded umbrellas along with my order, which means another customer has also been inconvenienced.

I then found that several of the umbrellas I did receive were incorrect — despite Brandability having a design sign-off process in place.

In addition, the quantities delivered were not accurate, and the overall quality is questionable, especially considering I specifically chose and paid for a more premium range.

After raising these issues, I was asked to take and send photos of all the umbrellas before they can proceed with corrections. This has added further inconvenience on my side, particularly as these items were needed urgently for an event this weekend.

Overall, this has been a frustrating experience, and I will be looking at alternative suppliers going forward for better service, reliability, and quality.