BHC *****s our money!

BHC in Durban is run by a lady called Brendy Ngcobo. Giving her a one star is being overly kind and only because there are no negative stars.

The lack of professionalism started with delayed delivery of hair products that would take weeks to a month to arrive, at times she would forget what I ordered and have to ask again meanwhile I’ve beeeeen waiting for delivery for over 2 weeks now.

The reason for my complaint is due to the fact that she ran off with my money in August of 2024. I ordered the 14” bob wig, paid an immediate EFT and she (on what’sapp) acknowledged she received my payment and order. 2 weeks later I follow up and she blue ticks me, the next day I call and get ignored and then I WhatsApp again and she finally answered and says she will post the product soon. This type of vague language continued another 2 weeks where I was constantly following up and she kept saying she is on her way to post that day.

Somewhere in the 2nd month I asked to come to her offices to fetch the product and she refused claiming the business is only online now since Covid. The following week she once again said she apologises for the delay and said she will go post that day. I then asked her to cancel the order and just send me back my money since she hadn’t posted the product anyway. She ignored my message and my calls but blue ticked it. Into the 3rd month i then asked her kindly to please be ethical and consider my frustration as a customer that I just wanted my product and since she is having a problem delivering the product to please pay me back. After being ignored again I went to the bank and they requested an EFT reversal from her bank, her bank called her and told her that I made a case at the bank for the money to be returned and the response my bank received from her bank is that her accounts are empty and she cannot afford it.

After ignoring my messages and not giving the money back, I told her the real truth is that lately I heard BHC is ****ming people and taking money, and everyone is talking about it. I wish I knew this before I placed my order but I am disgusted and disappointed in her. BHC has been a long standing company and Brendy has run it to the ground. I have been their client for a good 8 years (under old management) so this was very frustrating and sad, especially black run businesses that are run to the ground. We aim to support them as black people but we get played. All future clients need to run away !