Useless Service!!!

Payed for my order on the 18th December as a Christmas gift for my Girlfriend... To date when I check my order online it is still "AWAITING FULFILLMENT"... I have sent numerous emails, messages on facebook and tried calling numerous times... Not a reply on any of the above... Nobody answers any of the extensions when you phone... Really Getting Irritated by this excuse for a company!!! My girlfriend must think that I am lying about getting her a present, because they can't fulfill my order!!!