*****, Dishonest and Unreliable

I ordered and paid for a Samsung 40L Stainless Steel Solo MICROWAVE Oven on 12 August 2023. Brands SA website showed 3 in stock. On Monday 14 Aug I phoned to confirm receipt of POP from Absa to FNB which is their Bank. I spoke to Tafara Miles whom I also sent a W/A to. I assumed that they would process the transaction once the payment reflected in their account and therefore requested that they confirm when it was cleared and send the tracking nr. The conversation was pleasant and I felt reassured when he said he would be in contact. One Tuesday 15 Aug I waited for a reply-when nothing - I waited patiently until Today Wednesday 16 AUG since I assumed the payment had not cleared yet. TODAY their was also no reply which was odd since Refelection from one bank to another does not usually take more than 2 /3days - according to my experience. I purchase online regularly since we live on the West Coast where there are not many big centers and a variety either. I sent Tafara a w/a and also phoned him. When asked if the payment cleared and if he could provide me with a tracking nr. He wanted to know if I would mind accepting a white Microwave since the Stainless Steel one was old stock and not a good purchase. I did not mind as long as the features were exactly the same as the ME9144ST/XFA. On further communication and alternative images sent via w/a it became clear that they wanted to send a 32L samsung which was R800.00 less than what I had paid for. Also the dimensions were not the same which would not fit snugly into my microwave cubicle in my kitchen. I have had the exact Samsung 40 L microwave for 10 years and was very happy with it - therefore I wanted nothing else. I stated that if they could not deliver the order I had paid for, they needed to refund me in full immediately so that I could search for the correct one online again. Since that conversation, Tafara did not respond to any communication and I am placed on hold each time I phone. when I eventually got through and aired my disappointment to a female operator - the phone went dead. I am so frustrated since they don't seem to understand the urgency and are not trying to resolve my problem by delivering a client satisfactory service.

According to other reviews - it seems that they are not honest and transparent. THE WEBSITE STILL SHOWS THAT 3 of these microwave ovens are in stock. A bit *****. Do not pay anything until they can prove that they have stock. Think this is their modes operandi!