KL
Karin L
Active since Jan 2020
3
Reviews
0
Industries
Reviews
3 reviews16 months ago
No Honour in Service as well as Dishonesty
I am so angry. Booked a shipment on Wednesday 5 June to be collected in Pretoria On Thursday 6 June and delivered the next day, Friday 7 June in Rustenberg between 8:00 - 17:00 with special instruction that it is an office that has to be delivered in office hours. Sent numerous messages on various platforms, email, WhatsApp, tracking system and following up the whole day Wednesday. Received confirmation that shipment has been collected and confirming that date and time for delivery will happen as booked by me. As we were at the location of delivery we kept in touch and tracked the shipment which status had been “ out for delivery” since as early as 6:00 on Friday. But no progress so I called Rustenberg they assured me that driver was on route. When at 16:00 there was still no new update , I phoned The branch to notify them that there was one hour left for parcel to be delivered and she checked telling me that the driver was almost there, just at Kroondal to deliver there to a client and off to us waiting at the gate to receive the parcel. I requested the drivers number to know when he phones at location. No call came so at 16:45 I called the driver to enquire where he is but phone was off went straight to “ subscriber is not available” Tried twice thereafter but no joy. Phoned the branch to enquire but it was now also not available. In the mean time When I tracked the parcel tracking it showed “out for delivery” without any update or change. Needless to say, we could not drive to Namibia the next day since we had not received the shipment which was an import vet permit necessary for our trip to Namibia. The irony is that the next tracking update read as follows about 2 hours later, Shipment unable to deliver due to offices closed and It would be reschedule for delivery within 24 hours otherwise If I do not give instructions it would be returned to sender. No delivery was ever attempted because I was at the delivery address waiting at the gate to receive the delivery since 16:00 an hour before office close and we were in the house of my son who lives on the office premises, It was an outright lie. I imagine that the driver did not want to drive to location and decided to report that delivery could not be done due to closed offices. We could not continue our trip as planned without the permit. This morning I phoned the Branch to arrange for late delivery to hear that there office is closed, the parcel returned to their warehouse and could only be delivered on Monday, I expressed my dissatisfaction and she suggested that We could drive to the warehouse ourselves to collect it as there was still someone there that could hand the package over, We received a location pin and drove almost 12 km to the location in Kock Street to pick it up, Paid For delivery which was not delivered. First time that I have experienced such pathetic service from Courier Guy. I live on the West Coast and use courier guy all the time with excellent service always but I’m sorry to say Courier Guy in Rustenburg does not do the Company Name any good, They have no work ethics and are liers as well. The management will have to look into this branch otherwise their good reputation will be damaged and they will lose clients! Very disappointing!
0 replies
32 months ago
No feedback, excuses and unfulfilled promises!
Update on Previous Review: Very dissatisfied! No communication or feedback despite promising to get back. Promising proof of refund will be sent but nothing received. Phone is disconnected almost immediately when I phone and get through to enquire about refund process. Delay tactics, different excuses & or promises each time with no delivery. Informed them to remove the listing of 3 in stock from their website so others do not find themselves in the same situation as I am in. Wonder by wonder the microwave is now shown as "Out of Stock"! One good outcome! Tafara never does what he promises. Promised to check refund process and contact me - after 2 hours, I had to phone him. Informed that accounts department will be sending Proof of refund now - after 24 hours - still no PROOF OF REFUND. Is this their way of playing for time to collect interest on all the deposits into their account and dishonest promises to refund but trying to hold on to them as long as possible? Just Wondering??
0 replies
32 months ago
*****, Dishonest and Unreliable
I ordered and paid for a Samsung 40L Stainless Steel Solo MICROWAVE Oven on 12 August 2023. Brands SA website showed 3 in stock. On Monday 14 Aug I phoned to confirm receipt of POP from Absa to FNB which is their Bank. I spoke to Tafara Miles whom I also sent a W/A to. I assumed that they would process the transaction once the payment reflected in their account and therefore requested that they confirm when it was cleared and send the tracking nr. The conversation was pleasant and I felt reassured when he said he would be in contact. One Tuesday 15 Aug I waited for a reply-when nothing - I waited patiently until Today Wednesday 16 AUG since I assumed the payment had not cleared yet. TODAY their was also no reply which was odd since Refelection from one bank to another does not usually take more than 2 /3days - according to my experience. I purchase online regularly since we live on the West Coast where there are not many big centers and a variety either. I sent Tafara a w/a and also phoned him. When asked if the payment cleared and if he could provide me with a tracking nr. He wanted to know if I would mind accepting a white Microwave since the Stainless Steel one was old stock and not a good purchase. I did not mind as long as the features were exactly the same as the ME9144ST/XFA. On further communication and alternative images sent via w/a it became clear that they wanted to send a 32L samsung which was R800.00 less than what I had paid for. Also the dimensions were not the same which would not fit snugly into my microwave cubicle in my kitchen. I have had the exact Samsung 40 L microwave for 10 years and was very happy with it - therefore I wanted nothing else. I stated that if they could not deliver the order I had paid for, they needed to refund me in full immediately so that I could search for the correct one online again. Since that conversation, Tafara did not respond to any communication and I am placed on hold each time I phone. when I eventually got through and aired my disappointment to a female operator - the phone went dead. I am so frustrated since they don't seem to understand the urgency and are not trying to resolve my problem by delivering a client satisfactory service. According to other reviews - it seems that they are not honest and transparent. THE WEBSITE STILL SHOWS THAT 3 of these microwave ovens are in stock. A bit *****. Do not pay anything until they can prove that they have stock. Think this is their modes operandi!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (100%)