ILLICIT!! Brands Unlimited

ILLICIT BUSINESS!! BrandsSA/Brands Unlimited, if there is "brand" in the name, look elsewhere as there are several "brand" websites (brandssa.co.za).

On 09 July 2025, I purchased a Defy kettle on their site, they were the only ones who was still selling that particular kettle. (should have been my 1st red flag). I purchased said kettle as per normal online process, paid through PayFast. I received NO invoice or order confirmation from "brand". There was an order number reference at least, which I could luckily use to check my order status. Finding the right website where I can track is a bit of a mission.

It is 14 Aug 2025, my parcel status is still PROCESSING. This kettle was intended for a gift, clearly way passed that date now. I've sent emails, logged queries on the website to cancel the order and refund my money. NOTHING.

Worst part is that it has been so long that I probably cant even claim to get my money back.

Again I stress, stay away from any "brand" website and if you find one that looks legit, scrutinize it, look for reviews, go as far as calling them to check their level of customer service.