Hygiene Breach: Bitter Consultant Intentionally Gave Me a Used, Damaged Bra, Pavilion Store

I am writing this review because I am humiliated and disgusted by the way I was treated at the Bras N Things Pavilion store. What happened to me is unacceptable, and the fact that this is an ongoing issue makes it even worse.

I bought two bras from this store at a high price, trusting the brand and assuming **basic hygiene, quality control, and ethical retail standards** would be upheld. When I got home, I discovered that **one of the bras was clearly a return and had been used**. This is intimate apparel. Selling a used bra is not just offensive, it is a **serious hygiene violation and a complete failure of quality control**. I was devastated.

Despite how upset I was, I returned to the store because of the excellent service I had previously received from another consultant, Nonsumiso. She had been professional and kind, and she was the reason I trusted the store enough to return.

That trust was a mistake.

When I walked in, I was met by an older Indian lady at the door who immediately looked irritated by my presence. I calmly explained what had happened and asked to exchange the bra for an unused one that met acceptable hygiene and quality standards. She was visibly unwilling to help me from the start.

She brought me a bra that was **laddered, torn, and had lace coming off**, a bra that was clearly **defective and unfit for sale**. When I asked if there was another bra in my size, she dismissively said no, as if I must either accept a damaged item or abandon the exchange entirely. I then said I would rather be refunded and return when stock was available. Only then did she snicker, walk back to the bras, and suddenly produce **another bra in my exact size**. It was obvious she had no intention of assisting me properly.

Throughout this interaction, her attitude was hostile, unfriendly, and dismissive. My sister, who was with me, noticed it as well. I could not ask the helpful consultant, Nonsumiso, for assistance because she was busy with another customer.

I inspected the bra I was shown. It was acceptable. I thanked the consultant and left.

When I got home, I discovered that **the bra packed for me was not the one I inspected**, but the same damaged, laddered bra she had initially tried to push on me. This means I was **intentionally given a defective item**, after already being sold a used one. I was heartbroken and cried to my mother about being taken advantage of.

I had already travelled from Musgrave to Pavilion **twice** to resolve issues that were not my fault. I will **not** be returning to Pavilion anytime soon. I will not make a third trip because of one bitter, unfriendly consultant who was clearly unwilling to help.

When I told my mother what happened, she confirmed that this was the same consultant who, on 3 February, **did not greet or acknowledge her at all**, despite my mum smiling at her. This behaviour is deliberate and patterned.

What makes this worse is that this is **not just my experience**.

My extended family has stopped shopping at Bras N Things entirely because of this same woman. Every single one of them has described her as rude, condescending, and unwilling to assist. One cousin left the store humiliated after being spoken to in a belittling manner. Another aunt was made to feel insecure about her body and her size, to the point that she decided her 3 daughters would never shop there again. No woman should feel ashamed of her femininity while buying underwear.

This is an ongoing issue, yet this consultant is still employed and continues to mistreat customers.

It is a pity, because I actually like the products. However, I will buy them anywhere else before I ever set foot in that store again. No product is worth **hygiene violations, ************, humiliation, or being deliberately given damaged items**.

I want this bra **refunded or exchanged immediately**. I will not accept a torn, laddered item. I want this to be resolved without me returning to Pavilion. I have half the mind to return both bras and never shop at Bras N Things again.

I am disgusted by this inconvenience. I do not even feel comfortable wearing a bra from a store where I was treated with such disrespect. How is this to be resolved?