RR
Rhea R
Active since Jul 2024
3
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3 reviews2 months ago
Bitter Consultant Intentionally Gave Me a Used, Damaged Bra, Pavilion Store
I am writing to formally lodge a serious complaint regarding my recent experiences at your Pavilion store. This matter involves the sale of a used intimate garment, followed by an attempted exchange that resulted in me being given a damaged and laddered bra, alongside unacceptable customer service conduct that falls far below the standards expected. On my initial visit, I purchased two bras at a significant cost, trusting Bras N Things’ reputation for quality, hygiene, and professionalism. Upon returning home, I discovered that one of the bras was clearly a returned and previously used item. Given the nature of intimate apparel, this is deeply distressing and raises serious concerns around hygiene, quality control, and store procedures. Although upset, I returned to the store because of the previously excellent service I had received from another consultant, Nonsumiso, who had been professional and welcoming. Unfortunately, my return visit was an entirely different experience. I was met by a consultant at the entrance (an older Indian lady) who was visibly irritated and unwilling to assist me. When I requested an exchange for an unused bra, I was presented with an item that was laddered, visibly damaged, and unsuitable for sale. When I asked if another item in my size was available, I was dismissively told there was none, implying that I should either accept the damaged item or abandon the exchange. Only after I requested a refund did the consultant suddenly retrieve another bra in my exact size, demonstrating a lack of willingness to assist from the outset. Throughout this interaction, her attitude was dismissive and unprofessional, something both my sister and I noticed. I was instructed to “check the bra properly,” which I did at the counter. However, upon returning home, I discovered that the bra packed for me was the damaged, laddered item, not the one I had inspected and approved. This left me heartbroken and in tears. I had already travelled from Musgrave to Pavilion specifically to resolve an issue that should never have occurred in the first place. Selling used intimate apparel, followed by supplying a damaged item during an exchange, is unacceptable and directly contradicts basic retail ethics, hygiene standards, and customer care policies. The emotional distress, inconvenience, and personal cost I incurred are significant. For a brand that markets itself as supporting women’s confidence and empowerment, the conduct at this store directly contradicts those values and represents a serious reputational risk. My extended family has stopped shopping at Bras N Things entirely because of this consultant. Every single one of them has described her as rude, condescending, and unwilling to assist. No woman should feel ashamed of her femininity while buying underwear. It is a pity, because I actually like the products. However, I will buy them anywhere else before I ever set foot in that store again. No product is worth the humiliation, inconvenience, or being deliberately given damaged items. I am requesting a full refund or replacement for the damaged bra without requiring further in-store visits. I have half the mind to return both bras and never shop at Bras N Things again. I do not even feel comfortable wearing a bra from a store where I was treated with such disrespect. How is this to be resolved?
0 replies
2 months ago
Hygiene Breach: Bitter Consultant Intentionally Gave Me a Used, Damaged Bra, Pavilion Store
I am writing this review because I am humiliated and disgusted by the way I was treated at the Bras N Things Pavilion store. What happened to me is unacceptable, and the fact that this is an ongoing issue makes it even worse. I bought two bras from this store at a high price, trusting the brand and assuming **basic hygiene, quality control, and ethical retail standards** would be upheld. When I got home, I discovered that **one of the bras was clearly a return and had been used**. This is intimate apparel. Selling a used bra is not just offensive, it is a **serious hygiene violation and a complete failure of quality control**. I was devastated. Despite how upset I was, I returned to the store because of the excellent service I had previously received from another consultant, Nonsumiso. She had been professional and kind, and she was the reason I trusted the store enough to return. That trust was a mistake. When I walked in, I was met by an older Indian lady at the door who immediately looked irritated by my presence. I calmly explained what had happened and asked to exchange the bra for an unused one that met acceptable hygiene and quality standards. She was visibly unwilling to help me from the start. She brought me a bra that was **laddered, torn, and had lace coming off**, a bra that was clearly **defective and unfit for sale**. When I asked if there was another bra in my size, she dismissively said no, as if I must either accept a damaged item or abandon the exchange entirely. I then said I would rather be refunded and return when stock was available. Only then did she snicker, walk back to the bras, and suddenly produce **another bra in my exact size**. It was obvious she had no intention of assisting me properly. Throughout this interaction, her attitude was hostile, unfriendly, and dismissive. My sister, who was with me, noticed it as well. I could not ask the helpful consultant, Nonsumiso, for assistance because she was busy with another customer. I inspected the bra I was shown. It was acceptable. I thanked the consultant and left. When I got home, I discovered that **the bra packed for me was not the one I inspected**, but the same damaged, laddered bra she had initially tried to push on me. This means I was **intentionally given a defective item**, after already being sold a used one. I was heartbroken and cried to my mother about being taken advantage of. I had already travelled from Musgrave to Pavilion **twice** to resolve issues that were not my fault. I will **not** be returning to Pavilion anytime soon. I will not make a third trip because of one bitter, unfriendly consultant who was clearly unwilling to help. When I told my mother what happened, she confirmed that this was the same consultant who, on 3 February, **did not greet or acknowledge her at all**, despite my mum smiling at her. This behaviour is deliberate and patterned. What makes this worse is that this is **not just my experience**. My extended family has stopped shopping at Bras N Things entirely because of this same woman. Every single one of them has described her as rude, condescending, and unwilling to assist. One cousin left the store humiliated after being spoken to in a belittling manner. Another aunt was made to feel insecure about her body and her size, to the point that she decided her 3 daughters would never shop there again. No woman should feel ashamed of her femininity while buying underwear. This is an ongoing issue, yet this consultant is still employed and continues to mistreat customers. It is a pity, because I actually like the products. However, I will buy them anywhere else before I ever set foot in that store again. No product is worth **hygiene violations, ************, humiliation, or being deliberately given damaged items**. I want this bra **refunded or exchanged immediately**. I will not accept a torn, laddered item. I want this to be resolved without me returning to Pavilion. I have half the mind to return both bras and never shop at Bras N Things again. I am disgusted by this inconvenience. I do not even feel comfortable wearing a bra from a store where I was treated with such disrespect. How is this to be resolved?
0 replies
21 months ago
Utterly disgusted by the appalling treatment I endured at Mr Price
I am utterly disgusted by the appalling treatment I endured at the Mr Price Westwood Mall on Wednesday, 24th July. The staff's disrespectful and hostile behavior towards me and my friend cannot go unnoticed. My friend and I had entered the Westwood Mall branch at 17:42 when the doors were halfway closed. Despite this, we proceeded to browse and select items to try on. When we called out to use the fitting rooms at around 17:50, to try on the items, we were met with no responses, despite hearing somebody shuffling around in the change rooms. We were ignored for the first two calls. When looking through the stalls- we located the employee who deliberately ignored our calls. We were met with exasperation and rudeness when she finally acknowledged us. The old coloured lady looked at us in an exasperated manner and said “Count your items and take the number” We went back to the entrance of the change room to take a number. When my friend had 7 items, she said “7” to which the lady responded, ”No, you can’t do that ! Put one back and take 6 !” displaying a complete lack of respect and courtesy. To my dismay, I grabbed the additional item from my friend, took the number "4" instead of "3" and gave her the number "6". We were shocked at the response. Zero manners and etiquette. Whilst we were trying on clothes, the lady shouted through the changing rooms. “You’ll know we close at 6 ?!” I was shocked at the indecency. I responded, “We’ll be right out”. Screams followed after from 3 more staff workers. "Tell them to get out now! We close at 6! The store is closed !” The coloured lady shouted back saying,” I told them to come out, they’re not listening”. Fearful for our safety and disgusted by this appalling customer service, we chose not to make any purchases and promptly leave the store. I had even put my shirt on backward in such a rush. As if that wasn't enough, upon leaving we were yelled at by yet another employee- he said "Hey!" and pointed at my friend for forgetting to return the item number card, which was the last straw for us. We were so revolted by this behavior that we set everything down and left the store immediately. The Westwood branch has been the worst shopping experience we have ever had. I don’t know whether they took our appearances for weakness as we are both fully employed and full-time students. This experience has left me with a deep aversion to shopping at Mr Price Westwood in the future. I will not hesitate to share my harrowing experience with other frequent Mr Price shoppers. As we exited the building, it was only 18:02, just two minutes past the closing time, contradicting the staff's aggressive behavior. I even screenshot this as we stood in the parking lot- it's not as if we were there well after the closing time. This mistreatment is unacceptable and cannot be overlooked.
56 replies
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1 Star
3 (100%)