1 reviews | Active since Member
The worse service from the ladies that works at the Fourways Mall branch. On multiple occasions I have been to the store and the staff just stands by the door leaning on the front tables and having a conversation. They just greet and go back to their conversations. I went instore to purchase a few sets . First my husband asked if there was a seat since we had our baby with us and my intention was to shop and take my time. He was also treated with disdain. I told the girl to size me as I’d just had a baby so my size obviously changed. She first told me 32C which was impossible as that was my size prior to pregnancy. They ended up deciding that I’m a 32E which I said looked slightly big. Every item I pointed to that I liked ,it was either “we don’t have your size” or “there’s no bottom for it” . The staff needs real training on upselling and service. I told her to just match up the top with any bottom, it doesn’t need to be exactly the same. Then I went to the sale section and I was told that I only want sale items with a look of disgust by the salesperson. She kept bringing me her most expensive bras . Her facial expressions were so cold and it was obvious she did not want to help. I specifically asked for push up padded bras but she kept showing me lace bralettes and T-shirt bras and told me that I cannot wear push up bras because of my size (which was not the correct size either way) . I’d never felt so disrespectful and was totally put off from shopping here. So I just left. If you want to be in the service industry, you need to treat your customers like gold and don’t treat them based on what demographic you think will make your commission/target. I have trained hundreds of clients on service and product development and this was by far the epitome of bad service and “I’m working just to pay my bills and not because I like my job “
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