YS
yusrah S
Active since Mar 2022
13
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13 reviews4 months ago
Terrible service at Fourways Mall
The worse service from the ladies that works at the Fourways Mall branch. On multiple occasions I have been to the store and the staff just stands by the door leaning on the front tables and having a conversation. They just greet and go back to their conversations. I went instore to purchase a few sets . First my husband asked if there was a seat since we had our baby with us and my intention was to shop and take my time. He was also treated with disdain. I told the girl to size me as I’d just had a baby so my size obviously changed. She first told me 32C which was impossible as that was my size prior to pregnancy. They ended up deciding that I’m a 32E which I said looked slightly big. Every item I pointed to that I liked ,it was either “we don’t have your size” or “there’s no bottom for it” . The staff needs real training on upselling and service. I told her to just match up the top with any bottom, it doesn’t need to be exactly the same. Then I went to the sale section and I was told that I only want sale items with a look of disgust by the salesperson. She kept bringing me her most expensive bras . Her facial expressions were so cold and it was obvious she did not want to help. I specifically asked for push up padded bras but she kept showing me lace bralettes and T-shirt bras and told me that I cannot wear push up bras because of my size (which was not the correct size either way) . I’d never felt so disrespectful and was totally put off from shopping here. So I just left. If you want to be in the service industry, you need to treat your customers like gold and don’t treat them based on what demographic you think will make your commission/target. I have trained hundreds of clients on service and product development and this was by far the epitome of bad service and “I’m working just to pay my bills and not because I like my job “
0 replies
5 months ago
Gstar Fourways poor service
Gstar Raw in Fourways Mall need customer satisfaction and product knowledge training. I’m aware that staff are supposed to greet you at the door and try to provide product support instore to every customer,not just who suits a certain demographic. When you enter the store the staff will look you in the face and not greet unless you greet them first. You will be in the store and look like you need assistance but it’s a “self help” store. The first time I let it slide as I was just scouting for items,but the second time I was intending on spending quite a lot as I was doing a wardrobe remodel for a client(over 25k) . However,when approached by a girl that works there, I was told “you’re just looking right?” . Mind you ,I was wearing the brand from top to toe, but I wear clothing that doesn’t have bold branding. That should have been an opportunity to upsell me if they had knowledge on the products I was already wearing . That comment did not go over well and I just decided to leave. You cannot judge a book by its cover.
0 replies
7 months ago
Avoid PNP Fourways Mall
This is the second review in 2 weeks for Pnp Fourways Mall. I still haven’t received feedback on the first one and note they have done it again. How is it that yesterday during there peak lunch hour rush, there are only 2 tills open and one of them only accepting card payments. And your will stand in the line the whole time , only do be told so long after that that particular tillpoint only takes card, instead of putting a note up before wasting customers time. The lines were extremely long with the slowest service. So many customers were lost due to not having time to stand in those lines. Again, the store was filthy. Random items that customers did not want lying everywhere instead of having people collect them, they just sit there for 2 days. Management has failed this store. Do better. Learn to delegate inorder to get **** done. And again, there’s no one to assist on the floor,so expect to look for things yourself I. That unorganised store. Managers just want to sit behind desks and do nothing. Cape Town stores run better, there’s always help,you don’t have to walk endless isles looking for something because the signage’s actually match up to the isles , and at least 4 or more tillpoints will be active at any point of the day. Fourways Mall PNP staff are miserable, you can see they don’t want to be there. Still waiting for that apology from that lady manager for the **** they caused almost 2 weeks ago. And she saw me yesterday ,looked me in my face and could not take the initiative to apologise
53 replies
8 months ago
Terrible service at Pnp Fourways
Good day On the 26th August I purchased groceries at the PNP in Fourways. I always have issues at this branch. There’s never anyone to assist at the vegetable section or around the entire store,you have to look for assistance by the tillpoints. Everything is unorganised. The signatures on top of the isles directing you to certain products are incorrect and the store is always dirty and shelves empty. The day in question (26 August) I purchased the Stay Soft Fabric Conditioner. On the day it had signage that states it was R29.99 . Upon arriving at home,I checked the till slip and it said it was R48.99 . The next day (27 August) I went to the branch to correct the miss price. I was met with miserable staff and the most unhelpful manager I have ever came across in a PNP Branch. When I explained that the price was incorrect as I had just purchased it the day prior, the lady went to check and came back to say that there was no such signage. She was persistent that there’s nothing she can do because maybe it was taken off. It was not my problem that the price was not correctly rung up the day of the promotion. The manager and staff insisted that they cannot help me because there’s no proof. Basically calling me a lier infront of multiple other customers! Eventually the manager had asked one of the merchandisers working that isle about it and she confirmed that she had removed the signage the morning and it was R29.99. The manager did not apologise for making me out to be dishonest and kept defending herself . When we got to the till ,the difference of R19 was issued to me . I proceeded to inform the teller and manager that PNPs policy states that if the price is incorrect,double the difference is to be given to the customer. The manager refused and said that’s not how it works,whereas I’m very aware of the policy and the placard was behind them stating it. She insisted that it only applies if I take the item, in which I did and after the arguments ,I did not want the item anymore because I absolutely hated the service received. The manager said that the system automatically put it as “unwanted item” instead of it being the wrong price and the double difference to be issued. But on the receipt the cashier selected that the item was “unwanted”. On the second receipt it shows as “wrong price”. I had places to attend and what was supposed to be a quick fix,turned into nearly 40minutes of back and forth explaining the policy to someone that’s supposed to know it. During it all, the manager,the teller behind the kiosk and another person literally stopped assisting people to basically belittle me and turn me into the villain infront of several other customers. The line to the kiosk was getting longer and the teller was more interested in listening to our conversation and did not want to assist the people in line. I told her to assist the customers because 3 staff members are listening to our conversations and none are assisting customers and causing them to be annoyed in the line(and I was not even in that line,I was at a different counter,she just stopped working completely). I was with my newborn, and she was starting to get unsettled by all the arguments. I left the store annoyed,my whole day ruined, and mind you that it was my birthday too that was wasted in this store. No apology from the manager nor staff members for the way I was treated. I was not aware that Belittling customers was part of PNP Fourways procedures but this whole store needs a revamp as well as customer service training. It not the first time issues arose with this Manager , I have just brushed off other occurrences my Husband and I have encountered.
53 replies
8 months ago
Arrogant and ****** store manager at Checkers Hyper Fourways
My husband bought a pot set on the 19th July . After one use ,the inside later of the Non Stick pots started peeling inside as the food was being cooked . Causing the food to be contaminated and go to waste. Mind you, these were more than one pot that did the exact same thing. After washing and drying out the pots, the next day it was rusted. We had to make time out of our busy schedule to return the pots on the 7th August as we were out of town. When approaching the customer service desk, we explained the the woman what had happened . However, we threw the slip away as were did not expect the pots to spoil after one use and had no intention of returning it . We explained to the woman that we made 2 purchases, one on the 19th and one on the 20th, so we thought it was purchased on the 20th when we spent over 1.2k . They reprinted that receipt only for us to check the bank statement that it was the other date. My husband even showed them the proof of purchase from the bank. With our hesitation,we were told by the other woman and an Indian guy that we could nt have purchased it there as they do not sell those pots. I proceeded to go to the Isle and saw boxes and boxes of those same pots(bank statements don't lie) . They wanted to make us ****s. I told them that we did not expect a refund, we just needed to exchange the pots. Heres were the arrogant Manager comes in. At first the other guy agrees that he can issue a gift card so that we can purchase another pot. Before he proceeds he goes to that rude white guy to explain what happened. That guy didnt have a look at the pots nor look us in the face to ask how it had happened. He took one look at my husband and told the other guy(my husband over heard the conversation) that my Husband used the scoure part of the sponge to clean it and that's why it came off. How the heck can you make assumptions and blame the customer without checking the product out or conversating with the customer. After that he said that they should not take it back and we should figure out what happened and take it up with the manufacturer ourselves because he won't take it back insisting that my Husband was the reason the pots spoilt. After going back and forth for almost 45 min, I refused to take that terrible service and eventually they issued a gift card in which we took another pot. That Store Manager needs to go for managerial and customer service training and get that stick out of his backside. He looks miserable and clearly does not like his job. Its not up to the customer to do their jobs for them because he's lazy. I am certain that if we were a different race he would have certainly got his **** off that chair and explained to us what the outcome would be and at least apologise for wasting our time and the **** service. We have spent ALOT of money at that store and NEVER AGAIN. We expect a proper apology from that man for treating us as less than and wasting our time and money. I will also be taking this up with the National Customer Commission.
0 replies
15 months ago
Pathetic Customer service
On 23 December 2024, I purchased sirloin steak from Woolworths Cavendish Square. The next day 24/12/2025 , I wanted to cook it and saw that it had turned blue (sign of it being spoilt due to it being exposed to oxygen) . I do not understand how quality meat from Woolworths would spoil after just 1 day from purchase. Which means that the package was opened whilst on the shelves and repacked. The use by date is 26/12/2024. The item was properly refrigerated. I sent an email on the 25th,and got a response to say “the recipients mail box is full”. On 29th December I received a response to apologise from Siphokazi at customer service starting they are going to rectify this and get back to me asap. It’s now the 8th January and I still have not received feedback. And when I mail back,it still says mailbox full. I called customer service and according to their system,it states the complaint was closed on the 31 December 2024. Yet no one got back to me. And i still have not received a response on my refund request.
0 replies
20 months ago
Terrible service and they don’t care about customers
I have to express sheer disappointment, Kenya Airways have shown consistency in delays, poor customer service and a complete lack of compassion towards customers. I have found that this airline is lacking in organisation and management training. I filed a complaint over a month ago with no response. This is the second time they have ****** me. You will pay for a shorter flight just for them to cancel and give you flights 9 hours longer and not compensate you. On the 25th July 2024, I had a flight that had a boarding time of 22:45 from Lagos to Nairobi. However,this flight was delayed and the new boarding time was 23:35 . We arrived in Nairobi at 7h30am and was told that we had missed our flight and our next available flight would depart at 12h35pm. However, there would be a price difference between the two flights due to the layover being extended. When speaking to the consultant, she had issued a meal voucher as compensation. On arrival to the food court , I was met with a ridiculous representation of Kenya Airways’ way of apologising for the inconvenience caused. What seemed like a $1 meal that a little child could not even eat. 1 slice of toast,coffee and a dry omelette with no seasoning nor sauce(see attached). I’m pregnant and was not even asked if I had any dietary restrictions/requirements. I had only eaten the toast as that was the only palatable thing. I have low blood pressure and was not even offered a water to sustain me for the rest of the time stuck in an airport with no air conditioning. Is this what this Airline calls “The Pride of Africa”? Inhumane treatment ? The last time we had anything to eat was at 12h30am. A full 12 hours and that’s what we are given. This shows what is thought of consumers paying to use this airline. I complained to the manager at the service desk,Amos. Firstly, the management needs training . Instead of apologising ,he imp**** that’s what is given by the airline and I should escalate it to someone else…and said it with a smile. Without giving a solution to the issue at hand, he told me my boarding time and ignored me to assist other passengers. I asked for the email address for complaints and he had issued me an incorrect one. The staff have an obligation to help where needed and provide service in which clients would gladly return,even after issues arise. Instead staff has an attitude that they are doing us a favour by doing their jobs. This is the second time I’m having issues with delays and lack of service. Previously, I had an extended delay of 9.5hrs, but at least we were issued a proper apology for the overnight delay. Unless the delay is due to extraordinary circumstances (like adverse weather, security risks, political instability, etc), you will be entitled to compensation if your flight arrives at your destination three or more hours later than scheduled.
0 replies
32 months ago
Waste of money
I messaged KFC on the 17th August and still no response. I purchased an 8 piece family treat and 4 dunked wings @ KFC Wetton Circle. Spent R270 and it was a waste of money. This was the worst food i have ever received. The chicken looked like it was stripped of the meat. It was dry and overcooked. It was so crispy, we couldn’t even eat it. The wings were small and barely had dunked sauce. The chips were old and not even full portions. And no condiments were given. The thighs were tiny and thin. The chicken tasted like it was reheated from the night before. Disappointed but this it not the first time receiving food like this from this branch. So much for Kfcs quality guarantee. I have photos as well
0 replies
32 months ago
Staff telling customer to get an ********
On 26 August i went into the Checkers in Sea Point. I was standing by the isle buying a pregnancy test. An elder coloured lady working there walked past and this was her disgusting remark: " Ooh, pregnancy test. Get an ********." Like ***, how does one tell a human that and take the joy away from child baring. I have never in my life came across such disturbing behaviour. Bare in mind, dont know this woman. I was upset and told her that i am a customer and she has no right to talk to me or anyone like that. She said she mistook me for her friend. Even if that was the case, how ****ing disrespectful can you be to make a remark like that and laugh about it. And yes,l am pregnant so to make a fvcked up comment like that really doesnt sit well with me. I will be taking this to social media as well as the newspaper if this issue is not dealt with in the proper manner. This is the image of Checkers that she conveys to customers.
0 replies
47 months ago
Kak service delivery
I used bolt to get home one day and the reserved purchase was about less than R100 on my card. When I got home I got a notification to say that the ride came to almost R300. What kinds of scams are the drivers doing because firstly, he wasn’t even outside when I waited for him,secondly when he eventually came to the right address he never even mentioned a waiting time fee because he wasn’t even at the right place!!! And now I can’t use my app because of this ****. I live less than 10 min away from where I was and this is not on!!! And I can’t even use my bank account because every day they’re trying to deduct more and more because of this. Fvcking inconvenience!!!
0 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
11 (84.61538461538461%)