Incorrect temperature readings and bad customer service.

Have the Braun healthcare no touch temperature meter which we use for our baby and this is our second one now and both of them gave us incorrect temperature readings. This is really worrying as you pay a high price for something that does not work and no customer service from Braun regarding this. There is no phone number and you can only log a mail on the website but when they send a mail back its a no reply mail.What are they scared of to not give any contact details on there website. We trust them with a children's "lives" and they just dont care at all. To be honest I tell everyone that ask my opinion about them how bad they are and not to purchase there equipment.