JO
Johan O
Active since Feb 2014
9
Reviews
0
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Reviews
9 reviews32 months ago
Unresolved Issues with My Toyota Hilux 2.4gd6 D/C Auto
I hope this email finds you well. I am writing to log a formal complaint regarding my recent purchase of a new Hilux 2.4gd6 D/C auto from a dealership in Cape Town. I am genuinely disappointed with both the condition of the vehicle and the service provided by the dealership. I collected the aforementioned bakkie in mid-June 2023. However, upon collection, I noticed a repair logged on the roof through the My Toyota app, which the salesman assisted me in setting up. When I inquired about the repair, I was told it was merely some glue that had been polished off from the protective wrapping. Furthermore, during my inspection of the bakkie on the showroom floor before departure, I noticed that the grab handles were positioned in an unusual manner, protruding downward. The salesman assured me that this was normal and that some people adjust them that way. Additionally, I had to exert considerable force to close the driver's door, with the explanation that this would improve over time, which it has not. My initial driving experience was equally disappointing. On a 400km trip the next day, I realized that cold air was blowing onto my feet, despite having the vent selector set to demist the window. Moreover, I experienced severe upper back and neck pain during the journey, as the top section of the seat seemed excessively narrow. I promptly contacted the salesman to address these issues. However, it took approximately two weeks to secure a booking for the bakkie to be inspected and serviced. During this period, I conducted my own research and discovered that the grab handles were upside down, likely due to previous repairs on the roof. Photos sent by the salesman confirmed that the roof had indeed been damaged and dented. I expressed my dissatisfaction, as I had purchased a new vehicle, unaware of any damage. I urged them to investigate and replace the bakkie with an undamaged one, a request that went unmet. Upon picking up the bakkie after the service, I was informed that the fuel consumption issue had been addressed through software updates. However, the problem persisted, and new issues arose. While the driver's door was adjusted, the improvement was marginal. Additionally, the brakes were redone, and I was informed that all Hilux bakkie's vent did not close properly on the window demist setting. I expressed my desire for a replacement bakkie to the salesman's manager, who eventually provided me with several options. However, I was dismayed to learn that I would be required to reimburse the mileage driven thus far, along with covering the cost of new registration, rubberising, and smash-and-grab protection. I find these terms unacceptable, especially considering that these issues were present from the beginning. Since then, additional problems have emerged with the bakkie. This situation has left me deeply dissatisfied and concerned about the quality and service associated with Toyota vehicles. As a company, we have consistently chosen Toyota for its reputation for reliability. However, this experience has cast doubt on future purchases. We are currently considering the purchase of two additional bakkies and would appreciate your urgent response to this matter. Thank you for your attention to this serious complaint. I look forward to hearing from you soon and hope for a resolution that meets our expectations.
0 replies
33 months ago
Incorrect temperature readings and bad customer service.
Have the Braun healthcare no touch temperature meter which we use for our baby and this is our second one now and both of them gave us incorrect temperature readings. This is really worrying as you pay a high price for something that does not work and no customer service from Braun regarding this. There is no phone number and you can only log a mail on the website but when they send a mail back its a no reply mail.What are they scared of to not give any contact details on there website. We trust them with a children's "lives" and they just dont care at all. To be honest I tell everyone that ask my opinion about them how bad they are and not to purchase there equipment.
0 replies
37 months ago
Customer service and ***********
I logged an insurance claim for damages due to load shedding. Months later not received any feedback as to whats going on. I have to call them every two weeks any every time I end up talking to *********** people that tels me its been rejected but they cant really tell me why all they saying is something to do with the age of the equipment, but Ive told them I have reports stating its due to loadshedding and not the age of the equipment. In the past I use to receive a mail with a report stating why they reject it etc which I then could challenge, but I guess they dont care anymore. I when and send them a complaint email to there complaints department stating that they *********** and no communication from ABSA gets done.I receive a sms tgat they will get back to me within 8 working hours, well guess their complaints department is just as *********** as days has past and no response. They really dont care at all about customer service at all but what they dont realise is that its becuase of us that uses them that they have a job in the first place.
106 replies
84 months ago
Bad service and oil leak
Good day My 2018 Ranger got about 39000km on and started leaking oil. Well firstly I contacted the dealership where the Ranger was purchased beginning last year and they told me they can help me with the oil leak as the bakkie is still under guarantee, but I requested that they must give me a courtesy car (this is a company bakkie and I need transport for my work) as this is a guarantee repair and why must I battle with transport as it is not my fault that the bakkie start leaking oil. They then told me that they cant help me with a courtesy car, now what kind of customer service is this that Ford does not care about there customers after the sale of vehicle. If this is the service that they give then I will definitely take our company's business to another manufacturer which will deliver on there customer service. Now I also saw on Hellopeter that Ford does not respond to the complaints but I really hope hear from them to know for sure what I need to do in the future and where we need to take our business toe.
0 replies
85 months ago
Bad service and repairs
I bought my second Russell Hobbs mistfan from take alot since the first one fan blade just decided one day after a few months of using it to disintegrate into pieces. Takealot refunded me and they had the mistfan on special again so i bought another Russell Hobbs mist fan from them. Well after just over a year the fan just decided to stop working. I send it back to Takealot and they told me they will send it to there supplier or repair centre to assess thr problem and will come back to me, they told it will cost just over R400 to fit a new motor as the motor packed up. This is not covered by the guarantee as you need to register on the website for the two year guarantee . I had it fix and it came back with another problem where theres a short inside the fan becuase you can hear the wires shorting inside and the lights going on and of and then I just heard a bang and the fan went dead. Now I know whats going to happen I'm going to contact Takealot and they will collect and the tell me I will have to pay for the repair again, now why would I need to pay for this because they did an assessment on the fan so if that was also an issue they must have picked it up and told me that the wires was also not connected correctly. But this happen due they do not doing a quality check on there products and the company they use for repairs is not competent to do the right job, unless this is some money making scam where they fix the one problem and broke the other so that you must send it back again and pay for repairs. At this stage the fan came back with more issues then when I have send it for repair.
0 replies
133 months ago
wipers
To whom this may concern<br> Yesterday (26/05/2015) I drove to Worcester. This is the first time I had to been on the freeway while it's raining. While driving, I switched on my wipers doing just over a 100Km/h and the wipers stared shuttering and shacking on the windscreen. To me this should not be happing, especially with a brand new vehicle. Apparently the wipers are a problem on the new Chev Utility bakkies from the forums that I read. Again how can something like this be sold to clients If it's not working correctly.<br> I'm really tired of this vehicle and the problems it is giving me and every time when they fix one problem they scratch and damage my panels on the inside(sound like the people working there isn't competent to do work and have no proud in there work)<br> <br> Every week theres some kind of problem popping up. Unfortunately I didn't have any say in the purchasing of the bakkie as it's a company vehicle. <br> I would really like to know what Chev/General motors (Reeds Cape town ) going to do to solve this problem for me. It is a big risk to not be able to use my wipers when it's raining.<br>
0 replies
133 months ago
Drive seat
To whom this may concern<br> <br> I received my new Chev Utility in the beginning of March 2015 but ever since I haven't had any chance of enjoying my new bakkie.First, it was the canopy problem which was sorted out after numerous visits and dealing with the canopy company direct. <br> <br> Then, the driver seat gave problems. At first, the seat gave me back and neck problems, because the seat felt to small and the side support pushed me in my back causing the problem. About 2 weeks after receiving my bakkie the seat started squeaking as if it has been used for 20years. Reeds Cape Town decided to replace my seat with another seat from one of their courtesy bakkie that I drove for a day which didn't hurt me or didn't squeak. They've installed the new seat on the 8/05/2015. 2 Weeks later the new seat started squeaking as well. So what type of quality is Chev/General motors sell to the public where a simple things, such as a seat, does not even last longer than 2 weeks before sounding like it has been used for 20 years.<br> <br> I would really like to know what Is Chev/General motors going to do about this as I am really tired now of driving almost every week to the dealership(Reeds Cape Town).
76 replies
133 months ago
Satisfy
To whom this may concern<br> <br> Firstly just would like to say thank you for the quick response after my complaint on 20/04/215. SA canopy Parow respond the same afternoon when the complaint was send, ask me to bring my bakkie in so that they can have a look at it. They took my bakkie in on the 21/04/2015 and sorted my canopy out and apologise of the inconvenience that all of this caused me. I received my bakkie back on the 24/04/2015 and everything they did is really great. <br> <br> Just again thank you for the great customer service and feed back Ive received and that I know that if I have any problems I can always contact you<br>
0 replies
134 months ago
Workman ship and bad quality
To whom this may concern<br> <br> Ive bought a New Chev Corsa bakkie in the beginning of the year where Ive ask them to fit a SA Canopy only due to the fact that they are the only canopy that can be fitted on the bakkie with an Armadillo. I received my bakkie in March where I immediately noticed that the whole canopy was skew and not even fitted right. The Paint work was very unneat. The bakkie went back to SA Canopy where they told us they will replace the canopy. My bakkie went in on 15/04/2015 for the new canopy and i received my bakkie back on the 17/04/2015. Again the canopy is skew and also the paint work is really really bad, the roof of my bakkie is full of silicone and they didn't even buff the canopy up decently. There is still some of the rubbing compound on the canopy. To me this is really unacceptable and it just showed me they don't care about their quality and their customers at all. There is no quality check done before a vehicle is send away. I would like them to take there canopy back and refund me for the canopy so that I can rather go fit an Andycab or Beekman canopy. <br>
0 replies
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