WEBSITE POLICY CHANGED AFTER MY COMPLAINT. DISHONEST.

system for finding the right part outdated, no warning on the website at the time that if the product is opened it cannot be returned. subsequent to my requesting a return (due to the wrong head being ordered), then all the focus was on their policy (which was not the wording on the website when i ordered. so simple to not have waste and a frustrated customer. apologise. fix the problem (clear warning). maybe help the customer to get the right part for a discount or something. from braunsa? nothing. avoid dealing with them unless you absolutely have to. and then check everything very carefully, including the very small print