OLYMPIA FIRM SEALY QUEEN SIZE HEAVY DUTY MATTRESS

I am writing to complaint about a Queen-size Sealy Olympia Firm (Heavy Duty 140kg) bed that I purchased in August 2023 from The Bed Shop, Parow Centre. At the time of purchase, the salesperson explicitly assured me that the bed came with a 10-year warranty and that it was one of your most durable, firm options. The warranty period was also reflected on the sales slip. We purchased the bed cash after being told that the store was “closing down” and offering a special price. Despite both my husband and I being well below the 140 kg limit and rotating the mattress regularly as instructed, we began noticing significant sagging on both sides within the first year. By the second year, the sagging has worsened to the point of discomfort. When I returned to the Parow Centre branch, I was surprised to find that the store had not closed down as previously stated. The new salesperson advised me to log a complaint through your online warranty system. However, the website did not allow for adequate file uploads, and after several attempts and follow-ups, I was informed by Bravo Beds that the mattress only carries a 1-year guarantee—directly contradicting what I was told and what was stated on my proof of purchase. This experience has been deeply disappointing and reflects misrepresentation and poor after-sales service. Under the Consumer Protection Act (CPA) of South Africa, goods are required to be of acceptable quality, durable, and as described by the supplier. Selling a product with misleading warranty information constitutes a breach of the CPA. I WILL NEVER EVER BUY A SEALLY AGAIN AND WILL RECOMMEND YOU ALSO DO NOT!!!!