Sleepking & Bravobrands - Edblo Beds

27 Sep 2019, I purchased x4 Edblo beds(x2 QN Avila, x1 DBL Letaba, x1 QN Letaba) from Sleepking Durban, x1 for me in JNB, x1 for my Parents in DBN, x2 for my brother & nieces as gifts, elsewhere in DBN. I did not receive the beds immediately, there were stock, material, manufacturing issues etc, eventually months later, when I did receive, within a week the beds started sinking, I opened a query & was promised exchanges, which took over a year with endless stories & excuses, covid, stock, material etc, in 2022 they opted to swop out however not all was exchanged the same issue of defects, damages persisted, again empty promises in vain, Sleepking referred me to Bravobrands, who sent through inspectors, I was requested to send pictures, videos etc, years later nothing resolved. I spoke with Verdi the customer services Manager in JNB recently who said in his years he never came across this still open complaint & will prioritize it. I requested the options of exchanges & he said he will contact me & did not, they contacted my father to deliver the same morning, unannounced, then called my brother who lives elsewhere to find out one bed is a 3/4 not a queen, no one picked this up or questioned in ALL THOSE YEARS, it was a GIFT!, the beds were not swopped out, Verdi sent an email advisng the matter is closed, to date this is not resolved. I still DONT have what I paid for. Absolutely pathetic disgusting service!!!