DO NOT BUY SEALY!

My first attempt to buy my own new mattress turned into a nightmare. We bought a Boston Sealy mattress and had it returned after my husband and myself had major backaches and after we spent our vacation on another bed without any back pain and having peaceful sleep. It was confirmed that it was faulty and were bought a new mattress (same spec). After 3 months, I reported that we still have the same problem and not sleeping well at all. We were invited by a Bravo agent (Devika) to go to Sealy head office where they will test us and then assist with prescribing the correct and suitable mattress for us. Drove all the way to Johannesburg. When we got there we were assisted by Benjamin but he informed us that we could not go for testing. We just had to test the mattresses again by laying in them. No guidance were provided and we were not 100% sure which is actually correct for our weights and postures. We chose our mattress based on feel and paid in as it was a much more "expensive" range. Got the mattress and it already seemed to look better. It is now 3 months AGAIN and both of us having backaches once again. Reported it to Benjamin once again. We have paid way over R12k by now. I feel I have spent so much money and it is not worth it. I have addressed this issue so many times and nothing is being done. I have requested a refund which was also turned away and was advised that he will get back to me. He also did not do this. I lost over R12k and they just don't give a damn. It is very unpleasant getting up each day with a back pain and have to drink pain****ers to get it to pass. This is not what I imagine a bed should make you feel like. I have 3 kids and battle to sleep properly. I will never trust this brand and will also ensure all the people I know will be informed about my terrible experience.