WORSE SERVICE EVER

I've received the WORSE SERVICE ever from The Bravo Group in Epping, Cape Town. Purchased two mattress yesterday and collected it today, noting its only a collection. The security at the gate gave us so much grief, we explained we only collecting hence we contacted Fabian yesterday and told him we collecting today. He told us everything was fine, we can ask for him at the security gate and bring along our proof of purchase. When we got to the gate, the security was EXTREMELY RUDE, we contacted the reception who firstly said we need to explain to them we only collecting then when we called back wanted us to listen to her first. They refuse to let us through and we had to wait along with everyone, it’s understandable that there is only one person available to assist but surely this isn’t the customers fault? We waited for about 45 minutes before going to reception and speaking to Charnelle who questioned that fact that she doesn’t recall seeing us there before after we told her we have bought numerous mattresses there, which we have? Indirectly stating we are lying. After waiting and receiving our mattresses, there is construction happening at the building, firstly our bakkie has tar and chip marks all over it after being told to drive through road where they working and secondly there are cones in the driveway, I had to get out of bakkie and remove it for us to come pass, when we got to the gate the same security is questioning us who is meant to put it back? If you see a customer approaching, isn’t it your responsibility as staff to remove that cone and place it back when the customer has passed? It seems as if NO ONE has gone for customer service training from the security to the reception staff who is the face of the company, no one apologized for any inconvenience or wanted to resolve the problem. I WOULD RECOMMEND NOT PURCHASING THERE, yes they cheaper than the actual store but receive this type of service.