Bravo group will omit finer detail and ignore you when they cannot fulfill promises- anything for a quick sale

We have been chasing for replacement MATTRESSES for months! I use bold letters because we had purchased TWO mattress and base sets. Due to the financial strain covid had caused we were unable to purchase our warranty but the sales rep at sleep king Phoenix was more than happy to explain that we could purchase the warranty for the mattresses at any time in which we had the funds. After numerous visits to the store we then were told that an inspector will come through to have a look at the products and assess if a replacement is needed. When visiting the property he inspected both mattresses and confirmed the poor quality of them. We then went onto purchasing our warranty. Please bare in mind that neither the store sales person or inspector said anything about the warranty only being for one mattress. We then received email advising that the mattress we purchased was no longer being manufactured however and make closer the our ones will be available. We noticed that mattress was referred too in singular and we questioned this on email. The customer care officer fails to read email threads, fails to listen to customers and fails to "resend" documents. We are sleeping on mattresses which are damaging our bodies and want to get what was promised to us. Please listen to all calls and read through all emails regarding this matter. I have even requested for call recordings as I'm going to refer this to the NCC - nite that emails are being ignored! We are due 2 new MATTRESSES and not 1 as your sales rep, your inspector, your customer care consultant have all failed a consumer. Given an instruction to go to the store yet they themselves don't know what's going on??? I have even resorted to contacting CEO Mr Govender via LinkedIn to complain about the pathetic service but I see he is no longer with the business.

We need our MATTRESSES¡!!!!!!!