BG
Bravo Group
Unclaimed Business
BG
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLJ
Louis J
1 reviews | Active since Jan 2020
12 Mar 2026, 12:38
Lazboy must be the worst chairs ever
I bought 2x Lazboy chairs in 2024 from The Gallery and they were delivered in December 2024. In March 2025 I complained that the seats have become uncomfortable and actually looks bad because the back of the seat had a big indent. They contacted Bravo Brands that supplies and they sent somebody to come and "fix" it. They filled it up so stiff that we could not sit on them as it felt like rocks. They eventually came back to once again "fix" it. This time they took most of the stuffing out, even on the seats and just made it worse. Once again I had to complain. They sent somebody out that sat on the one chair for 5 seconds at he said the seat was ok, but he would take the back to sort it out. The other chair's seat was uncomfortable and at an angle and he would fix the one chair and then come back for the 2nd one. He brought the "repaired" seat back and now they had to wait as he ordered they inner for the 2nd chair's seat. He kept sending me Whatsapp voice notes and I asked him not to send please not send me voice notes as I cannot listen to them. That was 3 or so weeks ago and the chair still not fixed. Lazboy seems to be the worst chairs I could buy and Bravo Brands clearly does not care. I have submitted a complaint, but I have not received any feedback from them except that they received my complaint!
Helpful (0)
|Replies (0)LJ
Louis J
1 reviews | Active since Jan 2020
12 Mar 2026, 12:38
Lazboy must be the worst chairs ever
I bought 2x Lazboy chairs in 2024 from The Gallery and they were delivered in December 2024. In March 2025 I complained that the seats have become uncomfortable and actually looks bad because the back of the seat had a big indent. They contacted Bravo Brands that supplies and they sent somebody to come and "fix" it. They filled it up so stiff that we could not sit on them as it felt like rocks. They eventually came back to once again "fix" it. This time they took most of the stuffing out, even on the seats and just made it worse. Once again I had to complain. They sent somebody out that sat on the one chair for 5 seconds at he said the seat was ok, but he would take the back to sort it out. The other chair's seat was uncomfortable and at an angle and he would fix the one chair and then come back for the 2nd one. He brought the "repaired" seat back and now they had to wait as he ordered they inner for the 2nd chair's seat. He kept sending me Whatsapp voice notes and I asked him not to send please not send me voice notes as I cannot listen to them. That was 3 or so weeks ago and the chair still not fixed. Lazboy seems to be the worst chairs I could buy and Bravo Brands clearly does not care. I have submitted a complaint, but I have not received any feedback from them except that they received my complaint!
0
Replies (0)LM
Lize M
1 reviews | Active since Jan 2020
15 Oct 2024, 07:48
Do not support!!!
I do not recommend!!! Worst company I have ever dealt with. We bought a Sealy matress in August 2021. My partner called the Bed Center to let them know in April that the matress is faulty, and we never got any feedback and also never followed up. In September 2024, I phoned them again as I am currently pregnant and have been sleeping in the spare room since the beginning of September as a spring pierced through the matress, and the matress is extremely uneven. This was an extra firm matress, and that was our original complaint to the bed center in April. They send out an assessor that confirmed the matress is faulty. There was 3 small faint stains which they want to charge a R2250 penalty which makes you wonder if they sell faulty matresses back to the public as it needs to be cleaned then they also want to charge us a warranty penalty of R3119 as it was a month after the 3 year warranty. If this was dealt with when we first put in the complaint, we wouldn't have been in this mess. Please go have a look at Sealy reviews
Helpful (0)
|Replies (0)LM
Lize M
1 reviews | Active since Jan 2020
15 Oct 2024, 07:48
Do not support!!!
I do not recommend!!! Worst company I have ever dealt with. We bought a Sealy matress in August 2021. My partner called the Bed Center to let them know in April that the matress is faulty, and we never got any feedback and also never followed up. In September 2024, I phoned them again as I am currently pregnant and have been sleeping in the spare room since the beginning of September as a spring pierced through the matress, and the matress is extremely uneven. This was an extra firm matress, and that was our original complaint to the bed center in April. They send out an assessor that confirmed the matress is faulty. There was 3 small faint stains which they want to charge a R2250 penalty which makes you wonder if they sell faulty matresses back to the public as it needs to be cleaned then they also want to charge us a warranty penalty of R3119 as it was a month after the 3 year warranty. If this was dealt with when we first put in the complaint, we wouldn't have been in this mess. Please go have a look at Sealy reviews
0
Replies (0)NS
Nico S
1 reviews | Active since Jan 2020
16 Oct 2023, 10:23
La-z-boy poor quality and very poor service
After purchasing a La-z-boy couch which falls under the Bravo group brands. The service and the quality of their product has been a huge disappointment. Firstly it took 7 weeks for them to fulfil the order and have it delivered to us. When it was delivered the unit had a tear on the arm-rest. Brand new and seems no-one picked it up. Not only did it take 7 weeks initially, but 10 days after delivery and immediately told that it will take +- 5 days to fix the panel. Note fix the panel: we opted to not replace the whole unit as we were told it would be the quickest resolution. The unit is still not fixed and we're given the run around of yet another +- 10 days. They provide no feedback in the hope that you simply live with their poor workmanship. This after having to pay 100% upfront before receiving anything. Be warned! If you pay upfront, their supposed "10 year warranty" labelled on their product should not be a sign of quality - its just a sales tactic.
Helpful (0)
|Replies (0)NS
Nico S
1 reviews | Active since Jan 2020
16 Oct 2023, 10:23
La-z-boy poor quality and very poor service
After purchasing a La-z-boy couch which falls under the Bravo group brands. The service and the quality of their product has been a huge disappointment. Firstly it took 7 weeks for them to fulfil the order and have it delivered to us. When it was delivered the unit had a tear on the arm-rest. Brand new and seems no-one picked it up. Not only did it take 7 weeks initially, but 10 days after delivery and immediately told that it will take +- 5 days to fix the panel. Note fix the panel: we opted to not replace the whole unit as we were told it would be the quickest resolution. The unit is still not fixed and we're given the run around of yet another +- 10 days. They provide no feedback in the hope that you simply live with their poor workmanship. This after having to pay 100% upfront before receiving anything. Be warned! If you pay upfront, their supposed "10 year warranty" labelled on their product should not be a sign of quality - its just a sales tactic.
0
Replies (0)MM
Mazwi M
1 reviews | Active since Jan 2020
9 Oct 2023, 06:35
Bravo Brands is a ****
I bought a Sealy bed set from the Sandridge Bed store on 22 July 2023, a month later, I lodged a complaint to them about the quality of the mattress being hard, uncomfortable and made squeaky sounds. My complaint was then taken up by Bravo Brands, who is their supplier. Bravo Brands promised me a call and to send someone to come access the property and take it from there, but to this point, I’ve not had any contact from them. Instead, they’re rejecting my calls.
Helpful (0)
|Replies (0)MM
Mazwi M
1 reviews | Active since Jan 2020
9 Oct 2023, 06:35
Bravo Brands is a ****
I bought a Sealy bed set from the Sandridge Bed store on 22 July 2023, a month later, I lodged a complaint to them about the quality of the mattress being hard, uncomfortable and made squeaky sounds. My complaint was then taken up by Bravo Brands, who is their supplier. Bravo Brands promised me a call and to send someone to come access the property and take it from there, but to this point, I’ve not had any contact from them. Instead, they’re rejecting my calls.
0
Replies (0)aN
anneline N
1 reviews | Active since Jan 2020
14 Apr 2023, 20:26
Bravo group will omit finer detail and ignore you when they cannot fulfill promises- anything for a quick sale
We have been chasing for replacement MATTRESSES for months! I use bold letters because we had purchased TWO mattress and base sets. Due to the financial strain covid had caused we were unable to purchase our warranty but the sales rep at sleep king Phoenix was more than happy to explain that we could purchase the warranty for the mattresses at any time in which we had the funds. After numerous visits to the store we then were told that an inspector will come through to have a look at the products and assess if a replacement is needed. When visiting the property he inspected both mattresses and confirmed the poor quality of them. We then went onto purchasing our warranty. Please bare in mind that neither the store sales person or inspector said anything about the warranty only being for one mattress. We then received email advising that the mattress we purchased was no longer being manufactured however and make closer the our ones will be available. We noticed that mattress was referred too in singular and we questioned this on email. The customer care officer fails to read email threads, fails to listen to customers and fails to "resend" documents. We are sleeping on mattresses which are damaging our bodies and want to get what was promised to us. Please listen to all calls and read through all emails regarding this matter. I have even requested for call recordings as I'm going to refer this to the NCC - nite that emails are being ignored! We are due 2 new MATTRESSES and not 1 as your sales rep, your inspector, your customer care consultant have all failed a consumer. Given an instruction to go to the store yet they themselves don't know what's going on??? I have even resorted to contacting CEO Mr Govender via LinkedIn to complain about the pathetic service but I see he is no longer with the business. We need our MATTRESSES¡!!!!!!!
Helpful (0)
|Replies (0)aN
anneline N
1 reviews | Active since Jan 2020
14 Apr 2023, 20:26
Bravo group will omit finer detail and ignore you when they cannot fulfill promises- anything for a quick sale
We have been chasing for replacement MATTRESSES for months! I use bold letters because we had purchased TWO mattress and base sets. Due to the financial strain covid had caused we were unable to purchase our warranty but the sales rep at sleep king Phoenix was more than happy to explain that we could purchase the warranty for the mattresses at any time in which we had the funds. After numerous visits to the store we then were told that an inspector will come through to have a look at the products and assess if a replacement is needed. When visiting the property he inspected both mattresses and confirmed the poor quality of them. We then went onto purchasing our warranty. Please bare in mind that neither the store sales person or inspector said anything about the warranty only being for one mattress. We then received email advising that the mattress we purchased was no longer being manufactured however and make closer the our ones will be available. We noticed that mattress was referred too in singular and we questioned this on email. The customer care officer fails to read email threads, fails to listen to customers and fails to "resend" documents. We are sleeping on mattresses which are damaging our bodies and want to get what was promised to us. Please listen to all calls and read through all emails regarding this matter. I have even requested for call recordings as I'm going to refer this to the NCC - nite that emails are being ignored! We are due 2 new MATTRESSES and not 1 as your sales rep, your inspector, your customer care consultant have all failed a consumer. Given an instruction to go to the store yet they themselves don't know what's going on??? I have even resorted to contacting CEO Mr Govender via LinkedIn to complain about the pathetic service but I see he is no longer with the business. We need our MATTRESSES¡!!!!!!!
0
Replies (0)RR
ROGENDREN R
1 reviews | Active since Jan 2020
13 Mar 2023, 07:30
POOR QUALITY PRODUCTS
THE STAFF PROVIDED ME WITH A REFERENCE NUMBER FOR A FAULTY BED. THIS WAS THE SECOND REFERENCE NUMBER AS THE BED WAS ALREADY EXCHNAGED. NOW THEY SEEM TO NOT HAVE A RECORD OF IT
Helpful (0)
|Replies (0)RR
ROGENDREN R
1 reviews | Active since Jan 2020
13 Mar 2023, 07:30
POOR QUALITY PRODUCTS
THE STAFF PROVIDED ME WITH A REFERENCE NUMBER FOR A FAULTY BED. THIS WAS THE SECOND REFERENCE NUMBER AS THE BED WAS ALREADY EXCHNAGED. NOW THEY SEEM TO NOT HAVE A RECORD OF IT
0
Replies (0)XN
Xhanti N
1 reviews | Active since Jan 2020
2 Jun 2022, 07:10
Sold an old bed
About 4 months ago my mother and I bought 2 beds from Lewis in Middelburg but mine was delivered by Lewis Pritchard Street JHB, manager Mike. My mother then came and visited me for 2 month and when she returned home she realized that her bed felt different from mine true to a complaint I layed with her prior. Lewis Middelburg has been trying to assist but they are not getting assistance from JHB and now, even worse, we have to deal with their supplier(Bravo Brands) ourselves. I must say people at Bravo brands all have stinking attitudes, Christine says I as a 36 year old was jumping on the bed, a receptionist at the supplier's Head office hung-up on me and never took my calls again. I need the old bed sold to me by Lewis exchanged ASAP.
Helpful (0)
|Replies (0)XN
Xhanti N
1 reviews | Active since Jan 2020
2 Jun 2022, 07:10
Sold an old bed
About 4 months ago my mother and I bought 2 beds from Lewis in Middelburg but mine was delivered by Lewis Pritchard Street JHB, manager Mike. My mother then came and visited me for 2 month and when she returned home she realized that her bed felt different from mine true to a complaint I layed with her prior. Lewis Middelburg has been trying to assist but they are not getting assistance from JHB and now, even worse, we have to deal with their supplier(Bravo Brands) ourselves. I must say people at Bravo brands all have stinking attitudes, Christine says I as a 36 year old was jumping on the bed, a receptionist at the supplier's Head office hung-up on me and never took my calls again. I need the old bed sold to me by Lewis exchanged ASAP.
0
Replies (0)LO
Lynn-Kelly Osborne
1 reviews | Active since Jan 2020
22 Feb 2022, 14:29
WORSE SERVICE EVER
I've received the WORSE SERVICE ever from The Bravo Group in Epping, Cape Town. Purchased two mattress yesterday and collected it today, noting its only a collection. The security at the gate gave us so much grief, we explained we only collecting hence we contacted Fabian yesterday and told him we collecting today. He told us everything was fine, we can ask for him at the security gate and bring along our proof of purchase. When we got to the gate, the security was EXTREMELY RUDE, we contacted the reception who firstly said we need to explain to them we only collecting then when we called back wanted us to listen to her first. They refuse to let us through and we had to wait along with everyone, it’s understandable that there is only one person available to assist but surely this isn’t the customers fault? We waited for about 45 minutes before going to reception and speaking to Charnelle who questioned that fact that she doesn’t recall seeing us there before after we told her we have bought numerous mattresses there, which we have? Indirectly stating we are lying. After waiting and receiving our mattresses, there is construction happening at the building, firstly our bakkie has tar and chip marks all over it after being told to drive through road where they working and secondly there are cones in the driveway, I had to get out of bakkie and remove it for us to come pass, when we got to the gate the same security is questioning us who is meant to put it back? If you see a customer approaching, isn’t it your responsibility as staff to remove that cone and place it back when the customer has passed? It seems as if NO ONE has gone for customer service training from the security to the reception staff who is the face of the company, no one apologized for any inconvenience or wanted to resolve the problem. I WOULD RECOMMEND NOT PURCHASING THERE, yes they cheaper than the actual store but receive this type of service.
Helpful (0)
|Replies (0)LO
Lynn-Kelly Osborne
1 reviews | Active since Jan 2020
22 Feb 2022, 14:29
WORSE SERVICE EVER
I've received the WORSE SERVICE ever from The Bravo Group in Epping, Cape Town. Purchased two mattress yesterday and collected it today, noting its only a collection. The security at the gate gave us so much grief, we explained we only collecting hence we contacted Fabian yesterday and told him we collecting today. He told us everything was fine, we can ask for him at the security gate and bring along our proof of purchase. When we got to the gate, the security was EXTREMELY RUDE, we contacted the reception who firstly said we need to explain to them we only collecting then when we called back wanted us to listen to her first. They refuse to let us through and we had to wait along with everyone, it’s understandable that there is only one person available to assist but surely this isn’t the customers fault? We waited for about 45 minutes before going to reception and speaking to Charnelle who questioned that fact that she doesn’t recall seeing us there before after we told her we have bought numerous mattresses there, which we have? Indirectly stating we are lying. After waiting and receiving our mattresses, there is construction happening at the building, firstly our bakkie has tar and chip marks all over it after being told to drive through road where they working and secondly there are cones in the driveway, I had to get out of bakkie and remove it for us to come pass, when we got to the gate the same security is questioning us who is meant to put it back? If you see a customer approaching, isn’t it your responsibility as staff to remove that cone and place it back when the customer has passed? It seems as if NO ONE has gone for customer service training from the security to the reception staff who is the face of the company, no one apologized for any inconvenience or wanted to resolve the problem. I WOULD RECOMMEND NOT PURCHASING THERE, yes they cheaper than the actual store but receive this type of service.
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