La-z-boy poor quality and very poor service

After purchasing a La-z-boy couch which falls under the Bravo group brands. The service and the quality of their product has been a huge disappointment.

Firstly it took 7 weeks for them to fulfil the order and have it delivered to us. When it was delivered the unit had a tear on the arm-rest. Brand new and seems no-one picked it up.

Not only did it take 7 weeks initially, but 10 days after delivery and immediately told that it will take +- 5 days to fix the panel. Note fix the panel: we opted to not replace the whole unit as we were told it would be the quickest resolution. The unit is still not fixed and we're given the run around of yet another +- 10 days. They provide no feedback in the hope that you simply live with their poor workmanship. This after having to pay 100% upfront before receiving anything.

Be warned! If you pay upfront, their supposed "10 year warranty" labelled on their product should not be a sign of quality - its just a sales tactic.