Bravo Brands/Sealy Dismissing Defect Without Physical Inspection

Bravo Brands/Sealy Dismissing Defect Without Physical Inspection

I purchased a Sealy bed from Mojo Beds (The Crescent, Umhlanga) on 15 December 2025. Within weeks, a hollow developed that is clearly felt when sleeping, though difficult to capture in photos.

After following the correct process and emailing photos on 2 February 2026, I was contacted on 9 February by Chandler from Bravo Brands, who informed us that "according to the photos" there is no problem.

This is unacceptable. You cannot "feel" a structural failure through a photo. I have attempted to call Chandler back twice today and left two messages, but my calls remain ignored. I am extremely disappointed that a premium brand like Sealy is being supported by such dismissive customer service. I expect a physical inspection of this mattress immediately as it is still under full warranty.