REFUND UNPAID

Urgent Complaint: Unresolved Refund Issue Since December 2024

Dear Bravo Fly Customer Service Team,

I am writing to express my deep dissatisfaction with your handling of my refund request. Since December 2024, I have been waiting for an update regarding my refund, but to date, there has been no meaningful communication or resolution.

Attempts to contact your team have been extremely frustrating. Your phone numbers are consistently inaccessible, and the Telegram channels I have tried connecting with involve different individuals, none of whom seem capable of providing assistance or clarity on the refund process.

This prolonged delay and lack of effective communication are unacceptable. I kindly request immediate attention to this matter. Please provide a concrete update on the status of my refund within the next 2 days

Failure to resolve this promptly may leave me with no option but to escalate the matter through consumer protection agencies or other appropriate channels.

I hope you will take this complaint seriously and restore my confidence in your agency's services.

Looking forward to your urgent response.