MK
Mosala K
Active since Nov 2018
20
Reviews
0
Industries
Reviews
20 reviews7 months ago
OPEN TICKET
last year I negotiated with Ethiopian airlines to cancel my trip to Malawi as I had an emergency, they agreed and even send me an email from their employee called Mr/Ms Yeoubdar H indicating that ALL IS FINE AND I HAVE AN OPEN TICKET UNTIL THE 9TH OF DEC, the email was send from (reservation@ethopianairlines.com), Now when I want to use My Open Ticket now I am being taken from Pillar to Post, and I urgently need to travel, May someone please help with this level of Frustration
0 replies
14 months ago
Employees very profe...
Employees very professional such as Tshireletso who helped me until my insurance will be reinstated, I'm definitely taking notes from how she works
53 replies
15 months ago
REFUND UNPAID
Urgent Complaint: Unresolved Refund Issue Since December 2024 Dear Bravo Fly Customer Service Team, I am writing to express my deep dissatisfaction with your handling of my refund request. Since December 2024, I have been waiting for an update regarding my refund, but to date, there has been no meaningful communication or resolution. Attempts to contact your team have been extremely frustrating. Your phone numbers are consistently inaccessible, and the Telegram channels I have tried connecting with involve different individuals, none of whom seem capable of providing assistance or clarity on the refund process. This prolonged delay and lack of effective communication are unacceptable. I kindly request immediate attention to this matter. Please provide a concrete update on the status of my refund within the next 2 days Failure to resolve this promptly may leave me with no option but to escalate the matter through consumer protection agencies or other appropriate channels. I hope you will take this complaint seriously and restore my confidence in your agency's services. Looking forward to your urgent response.
0 replies
15 months ago
CHEATED BY AIRLINK & RELUCTANCE TO REFUND THE CLIENT
Airlink are serious ****** who does not care about the needs of their customers since the 30th Dec until today no one has come back to me to inform me about the progress of my refund, both Airlink and Bravo Air fly are seriously on a business just to take from customers, does not even want to assist, I was humiliated by their employees at the airport, I paid money and they could not even help me to change the flight details, they promised me to get my refund from R14800, not sure how much but they said at least I would get refund they will take their admin fees, I am saying to date no one has said anything to me. I WANT MY MONEY BACK, I CANNOT DO A DONATION TO AIRLINK, SUCH A HUGE COMPANY? WHY ARE YOU TREATING YOUR PASSENGERS LIKE THESE? I am very disappointed by the way I was treated by Airlink, I am feeling mistreated and undervalued by you, provide we with a status update and confirm when I can expect my refund??It is crucial that you uphold the commitments made to your customers!!! Should I not receive any feedback from you in 48hrs, I am escalating these to my lawyers
0 replies
16 months ago
VERY BAD SERVICE AND TRICKY COMPANY BRAVOFLY ARE THE WORST
The worst and worst ever Agent that anyone could use to book the flights, my fellow South Africans please know that Bravofly are ******, they do not have any accessible contact numbers should you have any problem with your flight ticket just know that they will delay you intentionally until you forfeit your monies, in fact the only accessible way to talk to them is via their telegram and that too you will chat with very many people who will always make you hold for a very long time and end not giving you solution, this is what happened to us at airport yesterday, instead of at least trying to put you in the next flight they will tell you that yo have forfeited all your monies which the mistake comes from their side and not yours, I WANT REFUND OF MY MONEY, CAN SOMEONE PLEASE ASSIST ME
0 replies
16 months ago
HUMILITATED BY EMPLOYEES OF AIRLINK IN PUBLIC AT OR TAMBO
Yesterday I unfortunately forfeited R14800 to Airlink RSA, I arrived at airport(OR Tambo) in time infact few hours before check in, while we were checking in we discovered that my wife's details on her passport were different from her ID(Surname after Marriage) passport on old surname, we were taken from pillar to pillar, the lady who was helping us is very rude, inconsiderate and selfish, I don't know how she got a hob of working with people, I wish I took her full names?? we were made fools and made to contact and look for the agent details until the flight was closed, then they told us that I confirmed the correct details on email so there is no possibility of refund thereof? how could someone loose 14K like that in the presence and office of Airlink, infact you could see that the other colleagues were laughing at me and my wife, we were made to feel small, and such and embarrassment in front of people, just because of inconsiderate employees, I WILL NOT ENCOURAGE ANY OF MY LOVED ONES AND EVEN THE PUBLIC TO USE AIRLINK, IT IS THE WORST, WORST INCONSIDERATE FLIGHT COMPANY ANYONE COULD EVER IMAGINE. CAN SOMEONE PLEASE ASSIST ME!!! AND ALSO WHEN PEOPLE BOOK FOR FLIGHTS FOR ABROAD THEY MUST AT LEAST LOOK FOR PASSPORT NOT ID???? NOT TO TRY TO CATCH CUSTOMERS LIKE THAT AND EMBARASS THEM
0 replies
30 months ago
Cell C mistreating customers
My no was suspended due to non payment, I now have paid on the 25th but my no is still closed, I can't even use the same number to contact cell c contact center because it is closed. I went to cell c Bloemfontein but unfortunately even the consultant there didn't even want to hear my story. I am so dissatisfied with this service, once my contract is paid up, I am definitely moving to another service provider. Someone please help me with my number to be re opened, I am missing so much of important calls
655 replies
39 months ago
Vodacom fiber cheats clients
Vodacom fiber is worst, from employees to fiber connections & gadgets, I am sure if employees on their call center are trained or what, at least there is one lady who did her best but also she did not finish her task, for 15 days I did not have wifi, which I called & made follow ups( Dec 24 to Jan 7th), but month end Jan the whole premium was taken from my account, I then requested for credit which was granted, only to find today again the statement for Feb is still saying the full premium, I am currently in the same problem of wifi not working since Friday the 3rd Feb until Today, mind you, I have been calling, making follow ups, which they make you hold very long time, I am using my airtime, buying data with own funds but my problem is that still on that they want to take the whole premium. Please note that their wifi will there and there be down, may be a day of 2 days which that I am not complaining but for 15 Days? or currently now for 7 days? Is this fair for me as a client? why do I have to pay full premium for services not provided for 15 days or 7 days ? why do I have to buy data & again pay Vodacom fiber ? why is your call center people playing with your own clients? acting as if they are helping whereas they just making one to calm down? I need my credits, I will not pay full premiums for this. Can someone please assist me
112 replies
44 months ago
Standard Bank Robbing Clients
I need help with standard bank I have a credit card with standard bank, I had challenges in paying back the debt as the installments kept on changing each month until they were deducting unreasonable amounts from my account which left me with nothing to survive my daily expenses as a parent and bread winner, because of this I changed my account to another bank. They took me to 3rd party for payments, and arrangements made and I am willing to pay, my challenge is this : I am paying both accounts at the same time, they are not allowing me to close the standard bank account. I am paying TWICE! every month they are busy deducting from account whereas I am also expected to pay to the 3rd parties, now the account is owing more than 2K with bank charges of unpaid debit orders and monthly account fees. It is not fair for me to pay twice, may someone please assist me. This applies to the personal loan as well
74 replies
47 months ago
Not following agreed payment plan
Standard bank credit department(loan & credit card) are the worst, I will not encourage anyone to take a loan from them, when they offer you credit they will tell you of a certain amount to pay but every month the repayments will be ridiculous & when you try to arrange with them to repay, no one will assist you instead, they will again take money from your account without considering your request
134 replies
Review Distribution
5 Star
2 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (90%)