UNHAPPY CUSTOMER, WE ARE ****MED SOMETHING MUST BE DONE

I am disappointed made my order on the 15th of July 2023 and I was told it will only take 3 days , this people won't even reply to your calls, WhatsApp texts any point of contact but they post status every 5 minuets . when I was inquiring they were so active and responded right away. It is very disappointing , I wonder how many of us will be ****med , seems like they respond to you until you make payment once they receive it they make it a point to ignore you. I want my money back , how do we get assisted?