Disappointing Stay

Our recent stay at Unit 127 in The Breakers Resort was deeply disappointing and concerning from a health and safety standpoint. The unit was in atrocious condition — mold on the walls, a persistent foul smell, and general uncleanliness made the space uninhabitable. I was shocked to discover that the unit is privately owned, meaning resort staff were unable to assist us with the issues.

Despite sending three emails and raising the matter multiple times at the reception desk, the booking agent, Adam, failed to respond or offer any support. This was particularly distressing as my son suffers from asthma, and the moldy, damp conditions posed a real health risk.

Additional issues included:

A bathtub with an open, uncovered hole.

No plug for the bathroom basin.

Two fridges in the unit — only one working, the other left abandoned.

Bedding was extremely thin and visibly worn out.

After one night, we were eventually moved to another unit, but the transition felt rushed and inconsiderate — as if the priority was not our well-being, but to vacate the unit so another family could be checked in, regardless of the health hazards.

This experience was not only uncomfortable but unsafe. It is unacceptable that such a unit is being rented out, especially under the guise of being part of a reputable resort. It’s clear that the booking agent prioritized commission over guest safety and comfort.

I hope this feedback prevents others from going through a similar experience.