Disgruntled and Disgusted

So on the 11 of December 2025 I booked an apartment at Breakers Apartment, handled by Adam , booking reference :6160857361. I booked through booking.com as agent. So when I got there, viewing the. Place obviously, I find it very unsatisfactory and I didn't like the place so I cancelled through booking.com an agent still. Booking com. Notified Adam who is the property owner if I may say. So yesterday the 13 January 2026, I called Adam directly telling him of the situation and that I need my money back as in refund. Adam never attended. To. My request and that of booking.com

Now I feel like I've been ****med and I'm taking this to thee higher authority that is tourism board. I'm very disgruntled by Adams service and to think of that he's forcing me stop sleep in a place that I don't like... Please speak to him here's his direct line 082 0877 744 it's been a month now... Hellopeter isn't helping either, what must I do?