Review ofBreakers Resort Hotel
Breakers Resort Hotel
1.5|8 reviews
SM
Sivuyisiwe M
1 reviews | Active since Member
27 Dec 2025, 12:23
Disgruntled customer
Breakers hasn't refunded me, it's been 3 weeks now, so I've given then a zero rating... I'm not happy with their services and their responses are not up to par
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Sivuyisiwe M's updateReviewer Update
20 Jan 2026, 12:34I booked an apartment at Breaker’s Apartments via Booking.com on 11 December 2025.
Upon arrival, I viewed the apartment and found that it did not match the photos or description shown on Booking.com. I cancelled immediately and did not stay overnight or use the accommodation.
Booking.com notified the property of the cancellation. A month later, I am still waiting for a refund. When I contacted the person managing the apartment (Adam), he repeatedly asked what I didn’t like instead of processing the refund.
As of today, no refund has been issued. I am sharing this so future guests are aware of my experience.Date of stay:December 2025Trip type:Traveled with family
Upon arrival, I viewed the apartment and found that it did not match the photos or description shown on Booking.com. I cancelled immediately and did not stay overnight or use the accommodation.
Booking.com notified the property of the cancellation. A month later, I am still waiting for a refund. When I contacted the person managing the apartment (Adam), he repeatedly asked what I didn’t like instead of processing the refund.
As of today, no refund has been issued. I am sharing this so future guests are aware of my experience.Date of stay:December 2025Trip type:Traveled with family
SM
Sivuyisiwe M's update20 Jan 2026, 12:34
Reviewer Update
I booked an apartment at Breaker’s Apartments via Booking.com on 11 December 2025.
Upon arrival, I viewed the apartment and found that it did not match the photos or description shown on Booking.com. I cancelled immediately and did not stay overnight or use the accommodation.
Booking.com notified the property of the cancellation. A month later, I am still waiting for a refund. When I contacted the person managing the apartment (Adam), he repeatedly asked what I didn’t like instead of processing the refund.
As of today, no refund has been issued. I am sharing this so future guests are aware of my experience.Date of stay:December 2025Trip type:Traveled with family
Upon arrival, I viewed the apartment and found that it did not match the photos or description shown on Booking.com. I cancelled immediately and did not stay overnight or use the accommodation.
Booking.com notified the property of the cancellation. A month later, I am still waiting for a refund. When I contacted the person managing the apartment (Adam), he repeatedly asked what I didn’t like instead of processing the refund.
As of today, no refund has been issued. I am sharing this so future guests are aware of my experience.Date of stay:December 2025Trip type:Traveled with family