Breathe Beauty Studio
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Good day, I purchased The Essence Pamper Package for 2 from Breathe Essence Spa. The voucher was a birthday gift for a friend. She made the booking 2 weeks earlier and upon arrival at the Spa, preference was given to another client and they were told to wait an hour. This delay would not work for her as she booked the 09h00 am slot in order to be able to travel back to Bloemfontein where she works. They were left unattended and had to keep asking for the lady who was assisting them, the lady never got back to them. Apparently she was busy with treatments. As my friend had to leave, they were told Ryan would assist with a refund via email. They were not given the email address.
1 reviews | Active since Jan 2020
Good day, I purchased The Essence Pamper Package for 2 from Breathe Essence Spa. The voucher was a birthday gift for a friend. She made the booking 2 weeks earlier and upon arrival at the Spa, preference was given to another client and they were told to wait an hour. This delay would not work for her as she booked the 09h00 am slot in order to be able to travel back to Bloemfontein where she works. They were left unattended and had to keep asking for the lady who was assisting them, the lady never got back to them. Apparently she was busy with treatments. As my friend had to leave, they were told Ryan would assist with a refund via email. They were not given the email address.
1 reviews | Active since Jan 2020
My friend and I bought a Hyperli spa voucher and contacted the spa immediately after purchase to make an appointment. In our communication to make the booking, we were then told that the instead of the 90 minute massage we were sold, Hyperli had made a mistake and the massage would only be 60 minutes. Disappointed, yet not wanting the admin to apply for a refund and search for a new deal, we continued with the booking. The appointment was confirmed, for the 22nd of May 2022. On the day we were supposed to go, about an hour before our appointment, they called us and canceled the appointment. We then asked for a refund, but we couldn't get it because the 7 days had passed. When we told her we didn't get our refund, an argument ensued and she blocked us on Whatsapp. This was so frustrating because we lost our money for nothing.
1 reviews | Active since Jan 2020
My friend and I bought a Hyperli spa voucher and contacted the spa immediately after purchase to make an appointment. In our communication to make the booking, we were then told that the instead of the 90 minute massage we were sold, Hyperli had made a mistake and the massage would only be 60 minutes. Disappointed, yet not wanting the admin to apply for a refund and search for a new deal, we continued with the booking. The appointment was confirmed, for the 22nd of May 2022. On the day we were supposed to go, about an hour before our appointment, they called us and canceled the appointment. We then asked for a refund, but we couldn't get it because the 7 days had passed. When we told her we didn't get our refund, an argument ensued and she blocked us on Whatsapp. This was so frustrating because we lost our money for nothing.
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