Really bad speed.

I am really struggling with Herotel Breedenet. Today I phoned them 15 times and everytime the telephone was cut off. I had no internet connection and really needed it today. I wasted my time on the telephone trying to get back online. I did eventually get back on line but the speed is terrible and tonight the speed is so slow I cannot even do a speed test. Please can you guy’s please do something on your side to help you customers. Your speed really is not what we signed up for.