Unhappy- Breedenet now Herotel.

our line has been suspended and then paid up. now they are saying that we need to pay an extra months service that we did not use. I asked in my initial message, what is the full amount going to be but they only gave the amount owed which was plus minus 900r. So now they are going to suspend again....they did not load the debit order, who's mistake is that? now my kids have to be without internet, because of their terms and conditions, that was not explained initially.