Brenton Haven - never ever stay there again

Brenton Haven customer service is a piece of hell. We have been customers of them for a few years. We booked two apartments with booking.com in December 2024 for December 2025 and while we were staying there confirmed the units with the front desk of Brenton Haven. Four months later I get a mail through booking.com indicating they made a mistake with the pricing.

Apearantly according to them an obvious mistake. They now threatened that if we do not pay the inflated price of R41250 for each of the apartments, which is 2.5 times the original quoted price for the week, they will cancel our booking. I threatened to go to social media and they left it until late last week when they essentially gave us a choice to pay the inflated rate within 24 hours or our booking will be cancelled. They then cancelled the booking as we refused to pay the inflated price.

This is in my mind:

* False advertising * It is not an obvious error as they claim, it is a mistake made by either booking.com or Brenton Haven and refusing to own up to it and the booking was essentially confirmed when we booked the specific apartments in the hotel at the front desk * It means that no booking that you make through booking.com or rates offered by Brenton Haven can be trusted, as they can change it as they wish when the hotels change their price. This makes them *************. * Needless to say Brenton Haven and booking.com has lost our business for life * Trust in a system like booking.com is very important and once lost, you cannot get it back * Trust in a hotel's customer experience is just as important and the customer service and experience at Brenton Haven is very questionable