Bridgestone worst customer service, long to resolve tyre claims. Tyres are new but making noise.(Turanza RFT)

Evening, I have recently bought tyres at TWT and bought the Bridgestone brand. It’s been a month driving with these Turanza RFT and experienced loud tyres noises which I went back to tiger wheel and tyres to complain, this was escalated to Bridgestone rep after multiple calls without a response. I also raised this on their customer email bsaf.sales@bridgestone.co.za with very little support.

Tiger had to intervene and they sent me a technician named Victor who came to my work place and touched the tyre, checked pressure while the car is stationary, then gave a recommendation for the tyre to be rotated( at that time bmw m sport uses 2 different tyres, front and back) . So Bridgestone sent an inexperienced guy to manage a claim. Instead of meeting me at Tiger and doing a proper check like any other brands would he came to touch my tyre. I bought this tyre and would not problem solve their issues and will not put alternatives to ensure this tyres doesn’t make a noise, they need to resolve their manufacturing defect not expect a customer to aid this their bad tyre. I wouldn't recommend Bridgestone to anyone if you want to get customer service.

Do not buy the tyre as you will be dealing with *********** sales personals including a technical team that doesn’t know their own tyres. His excuse was that he works with trucks, then why did they send him.