Beware scam! They will respond to sales queries but will "disappear" after taking your money and failing to deliver

Placed and paid for an order on 9 October 2022... Order was "confirmed" the following day. Tried contacting them by email, phone, Whatsapp, Facebook... Only method that was successful (initially) was Whatsapp on 14 Oct 2022 (https://imgur.com/a/t98PUsH) Phones are never answered (if they even ring through) and voicemails ignored. Email got me an auto-reply with a ticket number from a Freshdesk support desk, but nothing else.

I lodged a complaint with Yoco, the payment processor, and they were unable to assist me, but assured me that they are not doing business with Bright Technologies anymore.

On 7 November I received an email from Bright Technologies stating that my order has been refunded. As of 12 November I have not received any refund, and they are still ignoring any attempts at communication. I also noticed that the order on the website had its "Payment Method" changed from Yoco Credit/Debit Card, to "Electronic Funds Transfer".

I was told by Capitec in a follow-up call that I needed to wait 30 days from the transaction date until I can dispute it. That is my next step, I guess, in addition to seeking legal advice and opening a case at the police station.

Their contact details also seem to be changing often on their website. The details I use for them are:

Email: support@brighttechnologies.co.za Whatsapp: +27 64 654 2456 Phone: +27 87 149 3503