HV
Henri V
Active since May 2012
3
Reviews
0
Industries
Reviews
3 reviews19 months ago
A++
I bought a bed from The Bed Guy in June 2022 and the service was friendly and efficient. Arranged for a viewing, no hassles at all. Prompt delivery. Excellent prices. I will be buying a new bed for my mother from you soon, Travis :)
0 replies
42 months ago
Beware scam! They will respond to sales queries but will "disappear" after taking your money and failing to deliver
Placed and paid for an order on 9 October 2022... Order was "confirmed" the following day. Tried contacting them by email, phone, Whatsapp, Facebook... Only method that was successful (initially) was Whatsapp on 14 Oct 2022 (https://imgur.com/a/t98PUsH) Phones are never answered (if they even ring through) and voicemails ignored. Email got me an auto-reply with a ticket number from a Freshdesk support desk, but nothing else. I lodged a complaint with Yoco, the payment processor, and they were unable to assist me, but assured me that they are not doing business with Bright Technologies anymore. On 7 November I received an email from Bright Technologies stating that my order has been refunded. As of 12 November I have not received any refund, and they are still ignoring any attempts at communication. I also noticed that the order on the website had its "Payment Method" changed from Yoco Credit/Debit Card, to "Electronic Funds Transfer". I was told by Capitec in a follow-up call that I needed to wait 30 days from the transaction date until I can dispute it. That is my next step, I guess, in addition to seeking legal advice and opening a case at the police station. Their contact details also seem to be changing often on their website. The details I use for them are: Email: support@brighttechnologies.co.za Whatsapp: +27 64 654 2456 Phone: +27 87 149 3503
0 replies
102 months ago
CNA Online order status stuck on "Pick"
- Order was placed online on the 24th of November - # ********** 12 for 6 items which were all marked "In Stock" at the time of placing the order. - On the 25th of November an email was received from CNA stating that the order was updated to "Pick". - On the 6th of December the order was still marked as "Pick" - checked by logging into my account on the website. - Sent an email on the same day to ********** and ********** to ask for assistance. Received an automated system reply stating that I'll be contacted within 48 hours, but to my surprise they replied on the same day, stating that the query was escalated to the "fulfillment team for urgent assistance" with reference number ********** 2019/GO. - Vivian from CNA call center called me on the same day, Thursday 7 December, stating that 3 of the 6 items on my order were "out of stock" and/or "being sourced". Promised stock will be available at the latest Friday 8 December. (I have this call recording) - After several follow up calls to CNA Online I am still stuck in "Pick" status limbo, every time being promised an escalation to wherever. Almost 3 weeks have passed since placing the order. Besides the call from Vivian (whose information was untruthful) no communication from the retailer is forthcoming. I have to call there every day, and have to hear the same story every day. It's sickening. At a minimum I expect to be contacted by a senior member of staff - someone who is willing to take ownership of the issue and see it through! Ideally though I would just like to have the stuff that I paid for 3 weeks ago delivered. If not NOW immediately, tomorrow will do. Regards Mr. J. H. Venter
105 replies
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