BrightRock
1.4|166 reviews
Responds in 165 hours 32 min
JR
Jacobus R
1 reviews | Active since Member
05 Nov 2025, 19:14
Brightrock Nightmare!!!
****MERS! To whom it may concern.
Nightmares!
Since 2024 I'm not sure what to expect from the Insurance company Brightrock...
My broker's information to me,was as follow, Brightrock Life insurance is the best option and I believe her and made the worst decision of my entire life and cancel my Assupol life insurance.
I claimed in 2024 for my Bilateral sensorineural hearing loss and this claim was rejected.
No grounds even mentioned!
I have been diagnosed with bilateral sensorineural hearing loss. An Audiogram performed in 2024 shows severe hearing loss in both ears. My Doctor confirmed that the loss is permanent .
My hearing loss is progressive and I'm currently managed with hearing aids. This affect my ability to hear conversation in noisy environments,but it even became seriously/unpleasant due to hearing loss in both ears,but I have adapted thought lip reading and using devices.
The reason that I enquired again after a year,is that it affects my work as Admission Clerk. The hearing is worsens over time. I'm not sure how to explain the issue with my hearing. It is difficult to understand speech especially in noisy settings,and needing to turn up the volume on devices.
I've been having more trouble hearing lately.My hearing loss has gotten worse,and it's starting to affect how well I can understand conversation.I need people to repeat themselves more often or speak louder. This is frustrating me time to time.
My medical aid didn't cover the full amount at that time. I was liable for the difference and they only pay every 3 years for new devices.
My advisor never informed me to say I must be completely deaf to claim.
I never receive any formal written response and reasons for claim rejected. I even inform my broker Ms Isabella Roger and she told me if I prefer to cancel policy I would not be cover for my hearing at any other Life Insurance.
I'm not sure how to react and what to do in this case regarding my hearing loss. I even sign my policy over to different broker after the poor service I received from my previous broker and Brightrock.
I'm covered for Disability,but it's seems Brightrock ****med me to cancel my previous policy to join them! Poor service.
My ADVICE, please do not insure your life at Brightrock. Stay away!
Kind Regards
Jacobus de Ridder
Helpful (0)
Replies (497)0
Replies (497)BrightRock's replyOfficial
06 Nov 2025, 07:21Dear Jacobus
Thank you for sharing your concerns about your claim for hearing loss and the lack of feedback. We will investigate and provide you with feedback in person urgently.
Kind regards,
The BrightRock Team
Thank you for sharing your concerns about your claim for hearing loss and the lack of feedback. We will investigate and provide you with feedback in person urgently.
Kind regards,
The BrightRock Team
Best regards,
BrightRock's reply06 Nov 2025, 07:21
Official
Dear Jacobus
Thank you for sharing your concerns about your claim for hearing loss and the lack of feedback. We will investigate and provide you with feedback in person urgently.
Kind regards,
The BrightRock Team
Thank you for sharing your concerns about your claim for hearing loss and the lack of feedback. We will investigate and provide you with feedback in person urgently.
Kind regards,
The BrightRock Team
Best regards,
JR
Jacobus R's updateReviewer Update
06 Nov 2025, 13:29Dear Brightrock
I would like to understand why the insurer has decided to investigate the claim now, rather than processing the payment.
Regards
Jacobus
I would like to understand why the insurer has decided to investigate the claim now, rather than processing the payment.
Regards
Jacobus
JR
Jacobus R's update06 Nov 2025, 13:29
Reviewer Update
Dear Brightrock
I would like to understand why the insurer has decided to investigate the claim now, rather than processing the payment.
Regards
Jacobus
I would like to understand why the insurer has decided to investigate the claim now, rather than processing the payment.
Regards
Jacobus
JR
Jacobus R's updateReviewer Update
06 Nov 2025, 13:38Dear Brightrock.
I've sent a few emails regarding this and I'm still waiting for response. The service render and the policy it self is not what you promise the client!
No feedback provided.
Regards
Jacobus
I've sent a few emails regarding this and I'm still waiting for response. The service render and the policy it self is not what you promise the client!
No feedback provided.
Regards
Jacobus
JR
Jacobus R's update06 Nov 2025, 13:38
Reviewer Update
Dear Brightrock.
I've sent a few emails regarding this and I'm still waiting for response. The service render and the policy it self is not what you promise the client!
No feedback provided.
Regards
Jacobus
I've sent a few emails regarding this and I'm still waiting for response. The service render and the policy it self is not what you promise the client!
No feedback provided.
Regards
Jacobus
BrightRock's replyOfficial
06 Nov 2025, 13:56Dear Jacobus
Thank you for your further comments. As promised, we have escalated your complaint and are following up internally to ensure you receive comprehensive feedback on your claim. Please rest assured, this is receiving urgent attention.
Thank you for your further comments. As promised, we have escalated your complaint and are following up internally to ensure you receive comprehensive feedback on your claim. Please rest assured, this is receiving urgent attention.
Best regards,
BrightRock's reply06 Nov 2025, 13:56
Official
Dear Jacobus
Thank you for your further comments. As promised, we have escalated your complaint and are following up internally to ensure you receive comprehensive feedback on your claim. Please rest assured, this is receiving urgent attention.
Thank you for your further comments. As promised, we have escalated your complaint and are following up internally to ensure you receive comprehensive feedback on your claim. Please rest assured, this is receiving urgent attention.
Best regards,
JR
Jacobus R's updateReviewer Update
06 Nov 2025, 14:35Good afternoon Brightrock.
It's seems that Brightrock is not paying out claims for Bilateral Sensorineural Hearing Loss. Why?
According to my knowledge this form part of Disability cover.
Almost 2 years
Then the agent even inform me that I won't be cover for my hearing if I cancel my policy!
Regards Jacobus de Ridder
It's seems that Brightrock is not paying out claims for Bilateral Sensorineural Hearing Loss. Why?
According to my knowledge this form part of Disability cover.
Almost 2 years
Then the agent even inform me that I won't be cover for my hearing if I cancel my policy!
Regards Jacobus de Ridder
JR
Jacobus R's update06 Nov 2025, 14:35
Reviewer Update
Good afternoon Brightrock.
It's seems that Brightrock is not paying out claims for Bilateral Sensorineural Hearing Loss. Why?
According to my knowledge this form part of Disability cover.
Almost 2 years
Then the agent even inform me that I won't be cover for my hearing if I cancel my policy!
Regards Jacobus de Ridder
It's seems that Brightrock is not paying out claims for Bilateral Sensorineural Hearing Loss. Why?
According to my knowledge this form part of Disability cover.
Almost 2 years
Then the agent even inform me that I won't be cover for my hearing if I cancel my policy!
Regards Jacobus de Ridder
BrightRock's replyOfficial
10 Nov 2025, 08:22Dear Jacobus
I have followed up internally after escalating your complaint and comments above. I have received confirmation that our Claims team has shared detailed feedback with you and your financial adviser regarding your complaint, including an explanation of the claims criteria for binaural hearing loss. BrightRock does cover binaural hearing loss for both permanent disability and critical illness, subject to the clinical claims definitions we've shared. If you need more information, please don't hesitate to be in touch with us.
I have followed up internally after escalating your complaint and comments above. I have received confirmation that our Claims team has shared detailed feedback with you and your financial adviser regarding your complaint, including an explanation of the claims criteria for binaural hearing loss. BrightRock does cover binaural hearing loss for both permanent disability and critical illness, subject to the clinical claims definitions we've shared. If you need more information, please don't hesitate to be in touch with us.
Best regards,
BrightRock's reply10 Nov 2025, 08:22
Official
Dear Jacobus
I have followed up internally after escalating your complaint and comments above. I have received confirmation that our Claims team has shared detailed feedback with you and your financial adviser regarding your complaint, including an explanation of the claims criteria for binaural hearing loss. BrightRock does cover binaural hearing loss for both permanent disability and critical illness, subject to the clinical claims definitions we've shared. If you need more information, please don't hesitate to be in touch with us.
I have followed up internally after escalating your complaint and comments above. I have received confirmation that our Claims team has shared detailed feedback with you and your financial adviser regarding your complaint, including an explanation of the claims criteria for binaural hearing loss. BrightRock does cover binaural hearing loss for both permanent disability and critical illness, subject to the clinical claims definitions we've shared. If you need more information, please don't hesitate to be in touch with us.
Best regards,
JR
Jacobus R's updateReviewer Update
10 Nov 2025, 21:47At the time Disability Cover was sold to me as the client,it was not adequately explained that the benefits applies only in the case of near-total hearing loss,and that full (100%) deafness is not required but almost complete loss of hearing.
Brightrock also never gave feedback since numerous emails was sent.
WARNING ⚠️
Be careful before moving to Brightrock insurance.
Brightrock also never gave feedback since numerous emails was sent.
WARNING ⚠️
Be careful before moving to Brightrock insurance.
JR
Jacobus R's update10 Nov 2025, 21:47
Reviewer Update
At the time Disability Cover was sold to me as the client,it was not adequately explained that the benefits applies only in the case of near-total hearing loss,and that full (100%) deafness is not required but almost complete loss of hearing.
Brightrock also never gave feedback since numerous emails was sent.
WARNING ⚠️
Be careful before moving to Brightrock insurance.
Brightrock also never gave feedback since numerous emails was sent.
WARNING ⚠️
Be careful before moving to Brightrock insurance.