BrightRock
1.4|166 reviews
Responds in 165 hours 32 min
DS
Dominique S
1 reviews | Active since Member
19 Dec 2025, 08:56
Shocking Service
We are harassed by insurance companies to cover our lives just so they can pocket the money and let us down during the time you need this cover. I have life policies with Bright Rock since 2016. I was recently diagnosed with stage 4 cancer by medical doctors from a prestigious oncology department. Devastated as I was, I contacted my insurer to assist with the multiple costs which I had been told of, along with attempting to grasp, understanding of this life threating disease which I was diagnosed with. They declined my claim on the bases that they diagnosed my cancer as stage 2. I am now taking on this journey alone without any financial assistance from Bright Rock. Please don’t be fooled when they say they cover dreaded disease.
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Replies (56)BrightRock's replyOfficial
08 Jan 2026, 11:14Dear Dominique
Thank you for raising your concerns with BrightRock's decision to decline your claim based on the clinical staging of your cancer. We have shared your complaint with our claims and legal teams, who have informed us that you have formally lodged a complaint with the ombud's office. As you have lodged an official complaint for adjudication, we are required to channel all correspondence about your complaint through the ombud.
Kind regards
The BrightRock team
Thank you for raising your concerns with BrightRock's decision to decline your claim based on the clinical staging of your cancer. We have shared your complaint with our claims and legal teams, who have informed us that you have formally lodged a complaint with the ombud's office. As you have lodged an official complaint for adjudication, we are required to channel all correspondence about your complaint through the ombud.
Kind regards
The BrightRock team
Best regards,
BrightRock's reply08 Jan 2026, 11:14
Official
Dear Dominique
Thank you for raising your concerns with BrightRock's decision to decline your claim based on the clinical staging of your cancer. We have shared your complaint with our claims and legal teams, who have informed us that you have formally lodged a complaint with the ombud's office. As you have lodged an official complaint for adjudication, we are required to channel all correspondence about your complaint through the ombud.
Kind regards
The BrightRock team
Thank you for raising your concerns with BrightRock's decision to decline your claim based on the clinical staging of your cancer. We have shared your complaint with our claims and legal teams, who have informed us that you have formally lodged a complaint with the ombud's office. As you have lodged an official complaint for adjudication, we are required to channel all correspondence about your complaint through the ombud.
Kind regards
The BrightRock team
Best regards,