LACK OF SERVICE AND PROFESSIONALISM BRIGHTS HARDWARE BLACKHEATH

On 23/12/2025 I purchased a Unitherm 18 000BTU Air Conditioner. On the 24/12/2025 I realized that it was not the correct unit and contacted Brights on their WhatsApp customer care number to request that they cancel the order and let me order the correct unit the Unitherm 18 000BTU Inverter Air Conditioner, only to be told that it had already left with the courier. They promised to contact me on Monday, which they did not do in order for me to pay in the difference. On the 29/12/2025 their courier arrived with the incorrect unit which I did not accept and told them it must be returned to Brights Hardware Blackheath. On the 30/12/2025 someone called me and emailed me the banking details to pay in the difference which I gladly did. After again querying I get told that they will only receive the original incorrect unit on the 05/01/2026 and thereafter they will let me know when they will dispatch my correct Air Conditioner!!! I Will NEVER PURCHASE FROM BRIGHTS HARDWARE AGAIN STAFF ARE *********** AND THEY COULDN'T BE BOTHERED ABOUT THEIR CUSTOMERS!!! BOILING HOT WEATHER, NO COMMUNICATION WITH THE COURIER ON THE ORIGINAL ORDER EITHER. VERY DISSATISFIED FROM HERM**** WESTERN CAPE