Brights Hardware
Claimed Business
|2.5|11 Reviews (last 12 months)|This business does not respond to reviews
Brights Hardware
Claimed Business
|2.5
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Brights Hardware receives a mixed reception across its branches. Customers consistently praise helpful, knowledgeable in-store staff, particularly within specialist departments, and appreciate smooth online order collections when fulfilled correctly. However, a recurring theme is dissatisfaction with refund handling, price beat promises, and online ordering reliability. Shoppers frequently mention frustrations with paint colour mixing accuracy, delivery charges, stock availability, and inconsistent management responses. While loyal patrons highlight long standing positive relationships, others express disappointment that has prompted them to consider competitors.
Performance(last 12 months):
NPS Score
-17Unlikely
NPS Score
-17
Recommended: Unlikely
Review Distribution
2.5|11 Reviews
Sep '25 - Aug '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePK
Phumzile K
1 reviews | Active since Nov 2020
20 May 2026, 11:13
Stinking service and attitude
On the 17th of 2026 I bought an electric cord or extension. When I connected it to my plug, it made some funny noises and there was a smell that something is burning, I immedialety disconnected it and took it back to the hardware. They told me that they cannot give me a refund because the extension is damaged and it was my fault because I used the extension for a very long time. The guy was very arrogant and disrespectful towards me. They are selling **** things and refuse to refund the money.
Helpful (0)
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Phumzile K
1 reviews | Active since Nov 2020
20 May 2026, 11:13
Stinking service and attitude
On the 17th of 2026 I bought an electric cord or extension. When I connected it to my plug, it made some funny noises and there was a smell that something is burning, I immedialety disconnected it and took it back to the hardware. They told me that they cannot give me a refund because the extension is damaged and it was my fault because I used the extension for a very long time. The guy was very arrogant and disrespectful towards me. They are selling **** things and refuse to refund the money.
0
Replies (0)WS
Wendy S
1 reviews | Active since Feb 2019
23 Apr 2026, 15:38
Thank you Brights Hardware
Excellent service! I had a problem with an Amazon order which Amazon did not respond to. The order came from Brights Hardware but was not delivered and when I bought it up with Brights they immediately issued me a refund ticket.
Helpful (0)
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Wendy S
1 reviews | Active since Feb 2019
23 Apr 2026, 15:38
Thank you Brights Hardware
Excellent service! I had a problem with an Amazon order which Amazon did not respond to. The order came from Brights Hardware but was not delivered and when I bought it up with Brights they immediately issued me a refund ticket.
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Replies (0)sM
shaheem M
1 reviews | Active since May 2012
7 Mar 2026, 22:35
Manager making empty promises
So I went to Brights hardware in Watergate Mitchell's plain and found the laminating flooring at a higher price than buildit. I then asked the lady in the department if they do price beats and she was not sure but called up the store manager and informed him that there's a customer who advised that the item is R50 cheaper elsewhere. She asked if the price could be beaten seeing that the customer found it to be R50 cheaper at a competitor and manager advised her that he can however I needed to get a quotation from Buildit. The manager made me drove all the way to Buildit and when I returned with the quotation he then said he can't beat the price. What type of service is this all while I am observing the fast he thought nothing of wasting my time and petrol as if I was a joke. I will definitely not be going back after that kind of service.
Helpful (0)
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shaheem M
1 reviews | Active since May 2012
7 Mar 2026, 22:35
Manager making empty promises
So I went to Brights hardware in Watergate Mitchell's plain and found the laminating flooring at a higher price than buildit. I then asked the lady in the department if they do price beats and she was not sure but called up the store manager and informed him that there's a customer who advised that the item is R50 cheaper elsewhere. She asked if the price could be beaten seeing that the customer found it to be R50 cheaper at a competitor and manager advised her that he can however I needed to get a quotation from Buildit. The manager made me drove all the way to Buildit and when I returned with the quotation he then said he can't beat the price. What type of service is this all while I am observing the fast he thought nothing of wasting my time and petrol as if I was a joke. I will definitely not be going back after that kind of service.
0
Replies (0)AB
Anchen B
1 reviews | Active since Jan 2026
21 Jan 2026, 06:08
Happy Customer
I popped into the Bellville branch a couple of days ago for some DIY hardware and had a great experience. The service was excellent, and I found exactly what I needed. I’ve been a customer for years and will continue to support them.
Helpful (0)
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Anchen B
1 reviews | Active since Jan 2026
21 Jan 2026, 06:08
Happy Customer
I popped into the Bellville branch a couple of days ago for some DIY hardware and had a great experience. The service was excellent, and I found exactly what I needed. I’ve been a customer for years and will continue to support them.
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Replies (0)SP
Suriapragasen P
1 reviews | Active since Apr 2021
20 Jan 2026, 09:48
Paint Refund
Bought most of my roof paint from Bright's hardware store at table bay Mall at the end of 2024, taken it back for credit as I did not require. Yes I understand the return policy. It wasn't even open and kept in my garage cupboard for a year, nothing is wrotg and wasn't even opened. Was a 5 liter white solvent paint. Manager calls me back after 3 day's to tell me he can't refund. This is not good business practice. Also I am a resident right next to the mall. I have been supporting this branch from the time I have moved in 2021. Logan Pillay
Helpful (0)
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Suriapragasen P
1 reviews | Active since Apr 2021
20 Jan 2026, 09:48
Paint Refund
Bought most of my roof paint from Bright's hardware store at table bay Mall at the end of 2024, taken it back for credit as I did not require. Yes I understand the return policy. It wasn't even open and kept in my garage cupboard for a year, nothing is wrotg and wasn't even opened. Was a 5 liter white solvent paint. Manager calls me back after 3 day's to tell me he can't refund. This is not good business practice. Also I am a resident right next to the mall. I have been supporting this branch from the time I have moved in 2021. Logan Pillay
0
Replies (0)CF
Christie F
1 reviews | Active since Jan 2014
19 Dec 2025, 20:11
Brights online purchace does not work
Online shopping is most frustrating. Once selected, the items and going to check out, the website stalls, and you go no further. Clearly, they do not want any business, because I cannot proceed to pay. Very bad and disappointing. Sorry! Goodbye to Brights!
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Christie F
1 reviews | Active since Jan 2014
19 Dec 2025, 20:11
Brights online purchace does not work
Online shopping is most frustrating. Once selected, the items and going to check out, the website stalls, and you go no further. Clearly, they do not want any business, because I cannot proceed to pay. Very bad and disappointing. Sorry! Goodbye to Brights!
0
Replies (0)GK
Gazza K
1 reviews | Active since May 2014
5 Dec 2025, 12:57
Fantastic Service from Stacey-Lee at Richmond Park
Popped in for an online order collection - which was great service and very easy. While there I went looking for a PowaFix product. Stacey-Lee assisted me, and was very helpful - checking your store stock, other Brights branches, as well as PowaFix website itself. Very patient and knowledgeable person. In the end I researched the product at a different store, and although it was a PowaFix product it was actually 'HydroFix' and not 'OxyFlo' My mistake, and apologies. Thank you
Helpful (0)
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Gazza K
1 reviews | Active since May 2014
5 Dec 2025, 12:57
Fantastic Service from Stacey-Lee at Richmond Park
Popped in for an online order collection - which was great service and very easy. While there I went looking for a PowaFix product. Stacey-Lee assisted me, and was very helpful - checking your store stock, other Brights branches, as well as PowaFix website itself. Very patient and knowledgeable person. In the end I researched the product at a different store, and although it was a PowaFix product it was actually 'HydroFix' and not 'OxyFlo' My mistake, and apologies. Thank you
0
Replies (0)mJ
mariam J
1 reviews | Active since Aug 2016
19 Nov 2025, 15:47
Worst cuatomer service
This is the second time i have paint mixed ad mitchells plain branch and its never the colour i give them code in book and the manager lenox never seem to think that they are wrong the 1st time i let it go now i buy paint again then its again wrong what **** is this must i be a looser everytime when i buy paint at brights
Helpful (0)
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mariam J
1 reviews | Active since Aug 2016
19 Nov 2025, 15:47
Worst cuatomer service
This is the second time i have paint mixed ad mitchells plain branch and its never the colour i give them code in book and the manager lenox never seem to think that they are wrong the 1st time i let it go now i buy paint again then its again wrong what **** is this must i be a looser everytime when i buy paint at brights
0
Replies (0)