Active since Jan 2014
I have been calling for 25 minutes and still holding. What happens in a medical emergency? People might die at that time. The service is pathetic. I have to submit claims several times, with a receipt and invoice stating zero balance, and they still want proof of payment. Most horrible service ever, but then, what can you expect from a government institution? This is simply not on!
Online shopping is most frustrating. Once selected, the items and going to check out, the website stalls, and you go no further. Clearly, they do not want any business, because I cannot proceed to pay. Very bad and disappointing. Sorry! Goodbye to Brights!
When I submit an invoice/receipt from a doctor, GEMS tells me that I have to pay the doctor first. If they only could read with understanding, it would help immensely. This is one paper, containing the invoice and receipt. It is indicated on the invoice that it is paid as well. How difficult is it to understand that?
Even though I opened my credit card before I left South Africa for use abroad, my ABSA credit card was constantly locked and I could not use it at all. It was a major embarrassment and total inconvenience because I could not get my cars at the different locations since they needed to lock a deposit on my credit card. I emailed ABSA twice with no response. I do not use intentional roaming and dialling because of the exorbitant cost. They told me that cannot phone me on Whatsapp. Really? Are they so much behind the world? So, the emails served no purpose and I was stranded for 24 days without the transport I so desperately needed. Shame on you ABSA. I will go to a better bank that can actually deliver service. This is not on, especially towards a loyal client of 43 years!
This is now 7 days since I emailed Standard Bank with no response. I tried to change signatories, but they did not respond at all. A previous email of more than 2 weeks ago did not get any response either. Banking with them was a major mistake. Stay away from Standard Bank if you treasure your sanity. Llewellyn Steemkamp does not do his work at all and is uncontactable. They do not even deserve the single star I gave them. They do not deserve any star rating.
Medi Clinic, Stellenbosch is totally in chaos. I have had so many problems with them, it is endless. Trying to get a reimbur*****t for money owed to me is totally impossible. I submitted the document 3 times already and they still claim they have not received it. Natasha is useless. I keep on sending it to her, yet she has not received it. How can it be when I have email proof of sending it to them? Their response is frustrating. They seem to want to ***** from the elderly. They are a total disgrace to themselves. Steer clear from them
Taping season news on 144 is impossible. It tapes 145, resulting in conflicting recordings. Pathetic programming. No use phoning help centre . They just don't understand . Most frustrating.
Poor service at Absa branch, Somerset West. I am no 15 in queue. Already waiting 30 minutes and not being served. This is not the first time. Always shortage of staff. They charge fees but service is always poor.
No service at all. Products not marked with price or indicated elsewhere. The staff is simply too lazy to help. They dodge clients and when asked they refer you to someone else who does not pitch. Stay away and buy somewhere else to prevent utter frustration. The manager is not available either.
Most frustrating. Switching holiday home on and off will drive you mad. I am constantly referred to the app and Whatsapp. Both don't work. You keep on the phone for hours, going in circles, give you ID, then keep on giving 1,2,3 but necmver get to an assistant to help you. Eventually when you get through, you have to repeat your ID and all detail. They have it on screen, but you repeat it all at your cost, time and money. I tried to have the PVR switched on. Could not get that right after 2 week. Most frustrating. I pay them good money with a debit order, but the service is horrific. Just do what we ask! Sort out the app, don't change it again, and meke it work! Sort out the, Whatsapp and make it WORK! NO SERVICE, JUST FRUSTRATION.
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