SM
shaheem M
Active since May 2012
16
Reviews
0
Industries
Reviews
16 reviews3 months ago
Manager making empty promises
So I went to Brights hardware in Watergate Mitchell's plain and found the laminating flooring at a higher price than buildit. I then asked the lady in the department if they do price beats and she was not sure but called up the store manager and informed him that there's a customer who advised that the item is R50 cheaper elsewhere. She asked if the price could be beaten seeing that the customer found it to be R50 cheaper at a competitor and manager advised her that he can however I needed to get a quotation from Buildit. The manager made me drove all the way to Buildit and when I returned with the quotation he then said he can't beat the price. What type of service is this all while I am observing the fast he thought nothing of wasting my time and petrol as if I was a joke. I will definitely not be going back after that kind of service.
0 replies
46 months ago
Clicks your 1 stop inconvenience online shop
I purchased items online the 1 item was damaged and its been a nightmare returning the item. The policy on the website is pretty clear but when returning the item is such a hassle where I am told they will look at the store that stocks the same item so I can exchange it which is a massive inconvenience what is the purpose of purchasing online when you have to drive around to have the damaged item replaced. Thanks clicks for not living up to what your policy says and false advertising I will be sure not do any online purchases I have never experienced this with any other online store. My advice to people is to rather purchase directly in store rather than online.
0 replies
64 months ago
Standard bank insurance we only care about your premium
So I checked out other reviews from standard bank insurance and it looks as if there are way more people out there experiencing the exact same thing I am. I have not received any feedback besides there standard response and someone will get back to me yet I have to keep wasting more money on calling them. The service is pathetic
3 replies
64 months ago
Standard bank insurance we only give you grieve
I have insurance with standard bank for about 6 or 7 years and when I put in a claim for the 1st time after experiencing a water leak on my property I have been getting no joy from Standard bank. I would not even recommend them to my enemy. I have been making countless calls for assistance and even said I would post the bad service on as many social media platforms as possible but it did not help in me getting assisted. Imagine paying for a service for so long thinking you have peace of mind and when it came to making use of the service I have been paying for i was just kept in the dark. Me and my family are now sitting without water having to drive around to family to go to the toilet and bath. This review is not even the half of what standard bank has put me through with this claim. When calling in to the call centre numerous times I was told something different each tim even that I needed to log 2 seperateclaims for the same thing. Standard bank is not transparent and they misinformed people and lie. I am now forced to look for a more honest and fair insurer as standard bank is anything but.
2 replies
66 months ago
FNB how can we inconvenience you
I received an SMS from FNB advising that my card is expiring and that the courier will be in contact with me to arrange delivery of a new card. I then get an SMS that my card is ready for collection at a branch so far away from me that I will not be able to collect especially now that we under lockdown and thought this is a huge inconvenience. I then chatted to an agent on the fnb app Chezlin who I advised about this. He then tells me he is not sure why this was done and sends me steps to order a new card which I should pay R110 for. After telling him that I was not happy with that he goes on by telling me how to go about disputing it and thanks me for my time as if I was finish chatting and after telling him that this is a huge inconvenience and that i will post this on social media and the fact that he blatantly did not acknowledge when i asked why he could not assist with getting my card delivered to a branch closest to me but he just ignored what i was requesting. I have been with fnb my entire life to get such bad service.
1 reply
67 months ago
Worst service!!!
I received an offer letter from truworths to open an account which i did on the basis of the offer letter i received wherby you get vouchers to spend upon your purchase only to find out after i made the purchase that i did not get the discounts promised as indicated. I then called to log a complaint and advised that if they cant honour what they said i would gladly pay what i owe and close the account and was assured by the complaints department it will be investigated and i will get a call back the next day. Its been 2 weeks later and i never heard of Truworths when i call the call centre i got no joy as they cant seem to know who i should speak to and the agent advised she can log a new complaint only to waste my tiame even further as its been so long for my initial complaint to be resolved. All i asked is Truworths can confirm if they will not resolve the matter so I can Go ahead and close the account with no hard feelings but no help is being offered only empty promises. Why trick people to open accounts when you cant honour what you offering. Worst service effer!!!!
2 replies
75 months ago
Samsung Short Lasting
Samsung is officially the worst brand. This after i experienced endless problems with the brand. They might have been a top quality brand many many years back but not a recomended brand today. Could be that the materials used are from the cheapest quality. I have always believed in the brand even after it let me down on numerous occassions from my TV sets to my microwave and now my refrigerator and these dont come cheap. My latest samsung appliance (fridge) just gave in and when i called in im told a technician will call me on Tuesday what am i suppose to do without a fridge in the next couple of days? When i purchased the fridge along with all the other samsung products that gave in i had to pay upfront which makes sense now whenever i have an issue with samsung i have to wait. Samsung is truly a dissapointment and not worth buying unless you looking for a short term product then samsung would be perfect for you definitely not a long term product.
2 replies
92 months ago
Bitter taste after visiting VA canal walk
I have been a member for some years and was thinking of transfering my membership to the canal walk branch as i wanted to see if it would be more convenient as my place of work moved like 2minutes away from the canal walk branch i then call virgin active canal walk to confirm if it would be possible to trial this for the week and was told i could. On my 3rd visit i got such bad treatment as i was told that was not possible as im only allowed 1 visit which is more than enough to decide if i want to transfer bare in mind that i had no issue with my 1st 2 visits could possibly be tha the person with the ****py attitude might feel that its her dads company. I would understand if i was toldthis in the 1st place but i was told collegues of mine who recently joined that they 2 experienced such service. I was concidering moving my membership but after such a bitter experience from a high rated branch made that i would not want to step foot there again. Thanks to the girl who made this possible hopefully you will get the same experience else where. So you can feel what its like.
0 replies
101 months ago
Game we ALWAYS let you DOWN!!!
The 9th time i just let down by game promenade only the worst service you will ever get. Today my daughter celebrated her birthday and we baking cake when the cake mixer i purchased at game 7 months ago which we hardly use decided to give in which i atleast expected the thing to break atleast a day after 12 months. I advised Mandilakhe who didnt show any sort of empathy but she then advise that she would go speak to the manager (Aneesa) who is obviously the worst person to be in a position of power because clearly she has no customer service experience because its not even the 2nd time i was turned away by her. I advised her that its my daughters birthday and my wife was busy baking when the mixture decided to give in what should we do now but she has this way of speaking whereby she is actualy telling me she dont really care indirectly could be because she knows me as i informed her why do i always have to log a complaint on social media before i get satisfaction. If it should be game anywhere else i would have had a much better experience. THANKS ANEESA YOU REALLY GREAT AT BEING THE WORST AT WHAT YOU DO.
1 reply
109 months ago
Putrid service from a manager
<p>I went to pick n pay canal walk to purchase canine cuisine dog food as it indicated in the pick n pay pamphlet for R59.99 so i drove 25km to get the food. when i came to the till in scanned a higher amount. Pick n pays policy says if the item scans a higher amount the amount you should pay is the amount they advertised and this is what i experienced before where i ended up paying the advertised price. The manager just came went to his office came back and just apologised saying i can call customer care and complain. The manner in which he said was if he dont really care and would not care that i told he i drove all the way for nothing.</p>
2 replies
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13 (81.25%)