Manager making empty promises

So I went to Brights hardware in Watergate Mitchell's plain and found the laminating flooring at a higher price than buildit. I then asked the lady in the department if they do price beats and she was not sure but called up the store manager and informed him that there's a customer who advised that the item is R50 cheaper elsewhere. She asked if the price could be beaten seeing that the customer found it to be R50 cheaper at a competitor and manager advised her that he can however I needed to get a quotation from Buildit. The manager made me drove all the way to Buildit and when I returned with the quotation he then said he can't beat the price. What type of service is this all while I am observing the fast he thought nothing of wasting my time and petrol as if I was a joke. I will definitely not be going back after that kind of service.