Brinant Group
2.6|69 reviews
Responds in 14 hours 36 min
MvdV
Michele van der Vyver
1 reviews | Active since Member
22 May 2025, 09:30
Dishonest practices at Brinant
Dishonest practices takes place as 1 gave one and a half months notice, they removed their antenna and now send me a bill that they have not removed the antenna on the 25th of April an hour to early at 14.00. They showed me it was removed and now CHARGE me!!
Helpful (0)
Replies (174)0
Replies (174)Brinant Group's replyOfficial
23 May 2025, 12:26Good day, Michele,
Sorry to hear about your bad experience. We will investigate and get back to you a.s.a.p.
Rgerads
Brinant
Sorry to hear about your bad experience. We will investigate and get back to you a.s.a.p.
Rgerads
Brinant
Best regards,
Brinant Group's reply23 May 2025, 12:26
Official
Good day, Michele,
Sorry to hear about your bad experience. We will investigate and get back to you a.s.a.p.
Rgerads
Brinant
Sorry to hear about your bad experience. We will investigate and get back to you a.s.a.p.
Rgerads
Brinant
Best regards,
Brinant Group's replyOfficial
26 May 2025, 08:44Dear Michele,
I hope this message finds you well.
I want to address an administrative error that resulted in an incorrect charge on your account. You promptly notified us about this issue after receiving the invoice, and we took immediate steps to correct it.
After a thorough investigation, we confirmed that the radio in question had indeed been removed, and we have issued a credit to your account. Additionally, we have sent you an updated statement that reflects this adjustment, along with our sincerest apologies.
We are puzzled as to why a negative review was posted despite the resolution of this issue, especially given the incomplete information that was presented. It appears that certain details were selectively highlighted to fit a specific narrative.
Thank you for your understanding.
Best regards,
Brinant Managementgement
I hope this message finds you well.
I want to address an administrative error that resulted in an incorrect charge on your account. You promptly notified us about this issue after receiving the invoice, and we took immediate steps to correct it.
After a thorough investigation, we confirmed that the radio in question had indeed been removed, and we have issued a credit to your account. Additionally, we have sent you an updated statement that reflects this adjustment, along with our sincerest apologies.
We are puzzled as to why a negative review was posted despite the resolution of this issue, especially given the incomplete information that was presented. It appears that certain details were selectively highlighted to fit a specific narrative.
Thank you for your understanding.
Best regards,
Brinant Managementgement
Best regards,
Brinant Group's reply26 May 2025, 08:44
Official
Dear Michele,
I hope this message finds you well.
I want to address an administrative error that resulted in an incorrect charge on your account. You promptly notified us about this issue after receiving the invoice, and we took immediate steps to correct it.
After a thorough investigation, we confirmed that the radio in question had indeed been removed, and we have issued a credit to your account. Additionally, we have sent you an updated statement that reflects this adjustment, along with our sincerest apologies.
We are puzzled as to why a negative review was posted despite the resolution of this issue, especially given the incomplete information that was presented. It appears that certain details were selectively highlighted to fit a specific narrative.
Thank you for your understanding.
Best regards,
Brinant Managementgement
I hope this message finds you well.
I want to address an administrative error that resulted in an incorrect charge on your account. You promptly notified us about this issue after receiving the invoice, and we took immediate steps to correct it.
After a thorough investigation, we confirmed that the radio in question had indeed been removed, and we have issued a credit to your account. Additionally, we have sent you an updated statement that reflects this adjustment, along with our sincerest apologies.
We are puzzled as to why a negative review was posted despite the resolution of this issue, especially given the incomplete information that was presented. It appears that certain details were selectively highlighted to fit a specific narrative.
Thank you for your understanding.
Best regards,
Brinant Managementgement
Best regards,
MvdV
Michele van der Vyver's updateReviewer Update
26 May 2025, 21:22Who would be delighted with being charged incorrectly? The correction took place AFTER my complaint was laid. Once again check the facts
MvdV
Michele van der Vyver's update26 May 2025, 21:22
Reviewer Update
Who would be delighted with being charged incorrectly? The correction took place AFTER my complaint was laid. Once again check the facts