Avoid BA as far as possible.

I had problems making a booking using my Avios. I called the South African contact number 4 times and after holding on for more than 10 minutes per call, I hung up. I then called the UK number (at great cost) and held on for more than 20 minutes, listening to their adverts and urging me to use the website, I hung up. Then they had the audacity to send me customer satisfaction questionnaire. I have booked 4 international flights since - none of them with BA.