Active since Mar 2023
Fast, friendly, no nonsense and half the price of my other quote
I appointed them to trace a debtor. They sent me a report which was outdated by about 2 years. I repeatedly asked them to either submit a proper report or refund me. They don't even bother to reply.
I had problems making a booking using my Avios. I called the South African contact number 4 times and after holding on for more than 10 minutes per call, I hung up. I then called the UK number (at great cost) and held on for more than 20 minutes, listening to their adverts and urging me to use the website, I hung up. Then they had the audacity to send me customer satisfaction questionnaire. I have booked 4 international flights since - none of them with BA.