Never ever try to change a mistake on your account name.....

What a joke. All I want to do is change by account name from my initials to my first name as I cannot link my bookings to my avios/membership. I feel like a ******** as already and they just keep on asking for my passport/Id and still they refuse to change just my name. I have lost airmiles due to this but even laying a complaint has beard to fruit. Even phoning them they **** the door in your face. I am furious now and wish I never booked with them this December, and yes 2 x business class of flights and i can see my airmiles disappear. Never again.