British Council taking IELTS money and no services

I registered to write my online test on 6 and 7 November. I uploaded a copy of my passport and British Council sent communication that i meed to upload a colour copy of ID. I however did not receive this email and other emails as they all went to my spam. I only realised that my test was cancelled when i logged on to the test portal on 5 November.

Now they cancelled the test and are saying they will not refund or give me a new date to take this test. I saved for a year to write this test and it is disturbing to know that a reputable institution like British Council will employ policies were they just take people’s hard earned money despite not providing the service. They obviously sold my slot to another person and benefited twice while I languish and have to look for another R4800 to re book the test.

This is shameful & unfair.