GM
Gideon M
Active since Nov 2018
8
Reviews
0
Industries
Reviews
8 reviews30 months ago
Unfair practise from British Council IELTS
I registered to write my online test on 6 and 7 November. I uploaded a copy of my passport and British Council sent communication that i meed to upload a colour copy of ID. I however did not receive this email and other emails as they all went to my spam. I only realised that my test was cancelled when i logged on to the test portal on 5 November. Now they cancelled the test and are saying they will not refund or give me a new date to take this test. I saved for a year to write this test and it is disturbing to know that a reputable institution like British Council will employ policies were they just take people’s hard earned money despite not providing the service. They obviously sold my slot to another person and benefited twice while I languish and have to look for another R4800 to re book the test. This is shameful & unfair.
0 replies
30 months ago
British Council taking IELTS money and no services
I registered to write my online test on 6 and 7 November. I uploaded a copy of my passport and British Council sent communication that i meed to upload a colour copy of ID. I however did not receive this email and other emails as they all went to my spam. I only realised that my test was cancelled when i logged on to the test portal on 5 November. Now they cancelled the test and are saying they will not refund or give me a new date to take this test. I saved for a year to write this test and it is disturbing to know that a reputable institution like British Council will employ policies were they just take people’s hard earned money despite not providing the service. They obviously sold my slot to another person and benefited twice while I languish and have to look for another R4800 to re book the test. This is shameful & unfair.
0 replies
38 months ago
Pathetic service from Renew It Bedfordview
I booked in my vehicle end of November 2022 and the only damage was the grill. I was told by Lerato that by 15 Dec 2022 I would get my vehicle as the repairs were minimal. On 15 December they changed the completion date to 21 January 2023 and again to 17 February and again to 24 February all just to fit a grill (2.5 months???). Each time I follow up there is always some sort of excuse from Lerato and her team. I have made several phone calls and she would rather focus on customers in the shop, even after holding on for 20 mins I am still told she will get back to you which she never does. I do not have a vehicle to use and have been commuting to work. Seriously how can a grill take 2 and half months to fit??? Please Renew it I need a courtesy car to use from next Monday until whenever you decide to complete repairs on my car.
56 replies
54 months ago
MTN poor service delivery
Worst service provider ever. 1. I purchased an HP i5 notebook MTN advertised in September in their monthly catalogue. I placed the order in store and my contract was approved. I was then told that there was no stock in store and the store would order from the warehouse and in a couple of days I would be called to collect the notebook. A week passed and I was told all sorts of stories that the warehouse is not responding and I was referred to a franchisee (Stoneridge) head office who despite many phone calls and promises to assist, nothing materialised for another two weeks. Someone took my details and promised to follow up but they also never got back to me. We are now in November and I never got any closure regarding the transaction. Credit checks were done on my profile and this affects my credit rating even though I did benefit from the transaction. May someone from MTN please take this up order ref- 1-8928938254 date 28 September 2021. I don't understand why MTN would advertise something they don't have. I ordered that notebook for a specific need and i got stuck! 2. I requested a migration of my contract line to prepaid on 29 September since I had finished the contract. I never heard from MTN until only the 15th of November a month and half later. Surely this should take only 2 days max. As if that was not enough they forfeited my 500 mins voice and 5G+5G data bundles which i had purchased on the contract line to conduct work without any reason??? I called 135 on the 15th and i was tossed from one person to the other by clueless and arrogant consultants who promised to resolve my issue by 5 days later I still haven't been assisted. I asked for a supevisor to call me and i was told by a K****tso that Nonjabulo Khekana would call me within 24hours but 96 hours later still no phone call from her. I was also told by another consultant that someone from retentions would call me but up to now no one has called. This has been a great inconvenience to me and my business as i now have to incur extra airtime and data costs which i had already purchased but just disappeared from my balances. I WANT MY MINUTES AND DATA BACK IMMEDIATELY!!! In as much as I have supported you over the years and paid my instalments diligently every month, I feel betrayed and ignored by MTN and it's not fair.
0 replies
81 months ago
Very unprofessional and arrogant
Very unprofessional and arrogant people especially Asiya Hoosain. Failed to pick up an urgent shipment twice on the same day and still have the audacity to blame the client for their lack of communication s****s. They should train their drivers.
0 replies
87 months ago
Bad Customer Service and Data stealing
I do not understand when MTN says data will expire on a certain it has to be at 00:00:01 and not at 11:59 pm on same day. I had 15+gig data expiring on the 28th of february and when I checked in the morning my balance was already on zero. When I called the call centre a rude female agent said I should call ICASA and not MTN since they do not make the rules. I signed up a contract with MTN and not ICASA and they never explained that data expires at one second past midnight of the previous day when taking the contract. I then asked for her supervisor and she made me hold for more than 30 mins and I could hear people talking in the background till she dropped the phone. Such bad customer service is unacceptable at all.
56 replies
88 months ago
Dishonest and unprofessional.
Very unprofessional and dishonest people. Spoke to the IT manager the night before and he promised me they would send someone in the morning to check my line since I had no connectivity the whole days and my LOS light was flashing. By midday on the promised day, there was no update and when I called to follow up the same IT manager tells me they can only send a technician the following day resulting in no internet connectivity for my family for a full two days. This is despite the fact that we always pay the ISP on time and in full and we never get any rebates for the downtime. Really frustrating service delivery. Such a senior employee should not take customers for granted!!!
105 replies
90 months ago
Great customer service
Great service and product knowledge from Esmeralda Adams FROM mtn device insurance.
105 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
7 (87.5%)