Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Renew-it Bedfordview is a panel beating and vehicle repair business that earns strong praise for proactive communication and friendly, named service advisors. Communication & Aftercare (4.5) and Staff Professionalism (4.5) are standout strengths. However, a recurring minority of customers report poor workmanship, prolonged repair timelines, and vehicles returned with new defects, pulling down Vehicle Quality & Reliability (3.4) and Service, Repairs & Maintenance (3.9).
Top Strengths:
- •Communication & Aftercare: Customers consistently highlight twice-weekly updates via WhatsApp and phone calls from named advisors like Phindile, Prisca, and Siya. Proactive communication is the single most praised aspect of the business.
Replied to 41% of negative reviews
Typically takes less than 22 hours 20 min to reply
TrustIndex
8.6
Score
Ranking
#8
in Automotive
Avg Reply
0.4
Hours
NPS Score
16
Recommended: Likely
Replied to 41% of negative reviews
Typically takes less than 22 hours 20 min to reply
May '25 - Apr '26
Recent reviews (700)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
The lady who was han...
The lady who was handling my claim gave me updates and assurance that my car is with the best company and she was friendly I must say she dazzled me with her attitude professionalism the service
1 reviews | Active since Jan 2020
The lady who was han...
The lady who was handling my claim gave me updates and assurance that my car is with the best company and she was friendly I must say she dazzled me with her attitude professionalism the service
1 reviews | Active since Jan 2020
Phindi gave a wonderful service, she was polite and unstanding
Phindi gave a wonderful service, she was polite and unstanding. Thank you for the amazing service. You really know what service is.
1 reviews | Active since Jan 2020
Phindi gave a wonderful service, she was polite and unstanding
Phindi gave a wonderful service, she was polite and unstanding. Thank you for the amazing service. You really know what service is.
1 reviews | Active since Jan 2020
Had a pleasant experience
Had a pleasant experience. Would definitely recommend Renew-it Bedfordview. Phindile was very friendly and helped me through the process.
1 reviews | Active since Jan 2020
Had a pleasant experience
Had a pleasant experience. Would definitely recommend Renew-it Bedfordview. Phindile was very friendly and helped me through the process.
1 reviews | Active since Jan 2020
Good customer servic...
Good customer service from phindile and great communication and updates on repairs etc
1 reviews | Active since Jan 2020
Good customer servic...
Good customer service from phindile and great communication and updates on repairs etc
