RB
Renew-it Bedfordview
Verified Business
RB
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Renew-it Bedfordview earns strong praise for proactive communication and friendly service advisors, particularly Phindile and Prisca. However, a meaningful minority of customers report extended repair delays stretching into months, paint defects, missing parts, and unresolved workmanship issues. Insurance-referred clients describe poor escalation handling on complex jobs, contrasting sharply with the polished experience most standard repairs receive.
Replied to 42% of negative reviews
Reply time on negative reviews: 22h 20m
TrustIndex
8.6
Ranking
#2
in Repairs & Service
Reply Time
26h 8m
NPS Score
12
Recommended: Likely
Replied to 42% of negative reviews
Reply time on negative reviews: 22h 20m
Jun '25 - May '26
Based on recent customer reviews, Renew-it Bedfordview earns strong praise for proactive communication and friendly service advisors, with Phindile and Prisca repeatedly named as standout performers. However, a meaningful minority of customers describe extended turnaround times, poor workmanship requiring rework, and serious communication breakdowns on complex insurance claims, creating a polarised experience profile.
Renew-it Bedfordview's biggest strength, according to Hellopeter's AI analysis, is Communication & Aftercare. Customers consistently praise twice-weekly progress updates via WhatsApp and phone. Named advisors like Phindile and Prisca are described as proactive, keeping clients informed at every repair stage, which builds trust and eases insurance claim anxiety.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Poor service, no communication, A minor repair takes over a month, And then pain color does not match Badges on vehicles still being owed from previous repair are still not done , Overspray because part are not taken of when sprayed it is sprayed in place, and the type marks are clearly present, Shoddy work And Discovery insure insists on using them after I begged not to be sent to them again
1 reviews | Active since Jan 2020
Poor service, no communication, A minor repair takes over a month, And then pain color does not match Badges on vehicles still being owed from previous repair are still not done , Overspray because part are not taken of when sprayed it is sprayed in place, and the type marks are clearly present, Shoddy work And Discovery insure insists on using them after I begged not to be sent to them again
1 reviews | Active since Jan 2020
UPDATE: No -6 STILL NO RESOLUTION – VEHICLE HANDED OVER IN UNROADWORTHY CONDITION Following my previous complaint regarding my vehicle repairs through Pineapple Insurance and Renew-It, I was contacted and informed that my vehicle was ready for collection. On arrival today, I was shocked to find that the vehicle was NOT in a roadworthy or completed condition: * The vehicle does not start and requires jumper cables * The boot does not open – I was advised the handle is broken and not repaired * Visible paint defects and poor workmanship (uneven finish and paint particles) * The rear exhaust/back box has been changed without my consent and does not match the original specification Despite this, I was still expected to collect the vehicle. I refused to accept the car. Additionally, I have repeatedly requested a full list of repairs and work completed on my vehicle, which has still not been provided. During my inspection, I also noticed for the first time that the cover on top of the battery appears old and damaged, with burnt sponge material, which raises further concerns about the condition and handling of my vehicle while in the repairer’s custody. My vehicle has been in their possession since 19th January 2026, and the level of mismanagement, lack of communication, and poor workmanship is completely unacceptable. I am still waiting for: * A fully repaired and roadworthy vehicle * A complete breakdown of all repairs done * Accountability for the condition in which my vehicle was presented This matter remains unresolved. #PineappleInsurance #RenewIt #PoorService #InsuranceComplaint #HelloPeter
1 reviews | Active since Jan 2020
UPDATE: No -6 STILL NO RESOLUTION – VEHICLE HANDED OVER IN UNROADWORTHY CONDITION Following my previous complaint regarding my vehicle repairs through Pineapple Insurance and Renew-It, I was contacted and informed that my vehicle was ready for collection. On arrival today, I was shocked to find that the vehicle was NOT in a roadworthy or completed condition: * The vehicle does not start and requires jumper cables * The boot does not open – I was advised the handle is broken and not repaired * Visible paint defects and poor workmanship (uneven finish and paint particles) * The rear exhaust/back box has been changed without my consent and does not match the original specification Despite this, I was still expected to collect the vehicle. I refused to accept the car. Additionally, I have repeatedly requested a full list of repairs and work completed on my vehicle, which has still not been provided. During my inspection, I also noticed for the first time that the cover on top of the battery appears old and damaged, with burnt sponge material, which raises further concerns about the condition and handling of my vehicle while in the repairer’s custody. My vehicle has been in their possession since 19th January 2026, and the level of mismanagement, lack of communication, and poor workmanship is completely unacceptable. I am still waiting for: * A fully repaired and roadworthy vehicle * A complete breakdown of all repairs done * Accountability for the condition in which my vehicle was presented This matter remains unresolved. #PineappleInsurance #RenewIt #PoorService #InsuranceComplaint #HelloPeter
1 reviews | Active since Jan 2020
Renew it Bedfordview is the worst service provider. No feedback from, My car was booked in for them to just fix the tailgate and rear spoiler. Guess what, my car is still not back even today. For two months they cannot even order the right part on the vehicle, I cannot even get my vehicle back. Iwyze and Renew it are useless. I edge everything one to stay away
1 reviews | Active since Jan 2020
Renew it Bedfordview is the worst service provider. No feedback from, My car was booked in for them to just fix the tailgate and rear spoiler. Guess what, my car is still not back even today. For two months they cannot even order the right part on the vehicle, I cannot even get my vehicle back. Iwyze and Renew it are useless. I edge everything one to stay away
1 reviews | Active since Jan 2020
My car was sent to Renew-it in Bedfordview on the 22 March 26, with non-severe damages, including a busted tire, fender and the rear bumper. I have not received a SINGLE communication from their side ever since the 22nd of March till today 28 April 26, I'm the one always calling and asking for feedback. I was promised to get updates every Tuesday with regards to the progression. I was rudely assisted by Phindi, phone calls being cut, being transferred to no person to speak to, being told that I was once "called", but if you can't get ahold of a client via call why not send an SMS, email, WhatsApp like I've been requesting ever since I started calling them, I was assured to receive feedback, but nothing. I was promised to get feedback before end of business today, as I wait for a miracle. I wouldn't recommend such services to anyone; hence I'll take this matter to Twitter and TikTok.
1 reviews | Active since Jan 2020
My car was sent to Renew-it in Bedfordview on the 22 March 26, with non-severe damages, including a busted tire, fender and the rear bumper. I have not received a SINGLE communication from their side ever since the 22nd of March till today 28 April 26, I'm the one always calling and asking for feedback. I was promised to get updates every Tuesday with regards to the progression. I was rudely assisted by Phindi, phone calls being cut, being transferred to no person to speak to, being told that I was once "called", but if you can't get ahold of a client via call why not send an SMS, email, WhatsApp like I've been requesting ever since I started calling them, I was assured to receive feedback, but nothing. I was promised to get feedback before end of business today, as I wait for a miracle. I wouldn't recommend such services to anyone; hence I'll take this matter to Twitter and TikTok.
1 reviews | Active since Jan 2020
My experience was okay and I was pleased by the transparency
1 reviews | Active since Jan 2020
My experience was okay and I was pleased by the transparency
Renew-it Bedfordview scores 4 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.3. Their strongest theme is Communication (4.4); their weakest is Turnaround Time (3.4). The top AI-rated Repairs & Service business on Hellopeter is The Bakkie Shop (4.7). How is the AI Score calculated? →
Renew-it Bedfordview has a TrustIndex of 8.6 out of 10 on Hellopeter, based on 687 reviews in the last 12 months. They reply to 42% of negative reviews, typically within 22 hours 20 min. Hellopeter has tracked Renew-it Bedfordview across 3,044 total reviews. How is the TrustIndex calculated? →